byBun Recruiter

Bar and Waiting Team Leader

Competitive Salary
  1. Full Time
  2. Shift Supervisor
  3. Nicholson's
  4. Other role
  5. London

Location:

Dog & Duck, London, W1D 3AH
Closing date02.05.2021
byBun Recruiter

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As Team Leader at the Dog & Duck, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy.

Join us at Nicholson’s pubs, we’re a friendly bunch. We’ve been running pubs for nearly 150 years, so know a thing or two about great food, drink and classic British hospitality. If you have as much character as our pubs, we want to hear from you.

WHAT’S IN IT FOR ME?
• Flexible shifts - to fit around the other important things in life
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered.
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS TEAM LEADER YOU’LL…
• Be a champion of brand standards
• Lead the team during busy shifts
• Support and be a role model for your teams’ training and development
• Support the day to day running of the business
• Maintain high standards of cleanliness and safety

WHAT DO I NEED?
It takes a mixture of ingredients to make the perfect dish, and our teams are no different. You’ll...
• Have a passion for hospitality (if you know, you know!)
• Be a role model of great service
• Be confident in leading a team
• Be ready for anything that the shift throws at you (not literally!)

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5 transferable skills you learn in a waiting staff job
5 transferable skills you learn in a waiting staff job

Teaser

Bar and Waiting

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

8/13/2020

Summary

There's more to being a waiting staff than simply delivering orders. To truly serve up success, you need to have a wide range of skills – but the good news is that you can learn each of these on the job.Whilst our kitchen assistants and head chefs are behind the scenes preparing the orders our waiting staff are providing excellent customer service, delivering those orders and most importantly taking everything in their stride.We couldn’t deliver the service that we do without our waiters and waitresses, so you could say they bring a lot to the table. But what do they gain? We’re going to bring you the top five transferable skills you learn in a waiting staff job:The ultimate team playerTeamwork is dream work, there’s no I in team, many hands make light work – we’ve all heard expressions like these about the power of teamwork but have you ever stopped and wondered how working in a team can boost your career?The teamwork skills you’ll pick up in this role are truly unique. The O’Neills waiting staff come together with their fellow waiters and waitresses as well as kitchen assistants, head chefs and general managers. So, not only do you improve your peer-to-peer teamwork skills but you learn to work alongside people in different roles, making you the ultimate team player. TOP-NOTCH LISTENING In the restaurant industry, while the chefs are back mastering their chopping skills the waiting staff are in the front polishing their listening skills. Customer service can be unpredictable at times – our waiting staff at Harvester are sure to have a reel of stories when they had to think on their feet and more times than not it’s the active listening skills that have saved the day for them.This may sound simple enough but it is an essential skill to refine because most people are inefficient listeners. While the average person only remembers 50% of the information that they hear, in a waiting staff job this is simply not an option – think of all the guests who would miss out on their desserts!Crisis heroThere’s no denying that working as a waiter or waitress teaches you how to always deliver. In this restaurant job, you’ll learn that one wrong order can lead to pandemonium in the kitchen – preparing you for the unexpected and giving you the skills to manage each and every situation that’s thrown at you. Waiting staff learn early on how to manage all possible situations, whether it’s tracking down a missing drink or talking customer through a more serious crisis.Unbreakable resilienceResilience is all about how you bounce back from a situation. First waiters and waitresses master how to get a handle on a problem and next they learn how to recover from them. Many little things can go wrong in a shift for a waiting staff member. Have you spilt a drink in a customer’s lap? We’re happy to break it to you that you’re not the first and you won’t be the last.Luckily, these experiences will teach you the ropes and lay the building blocks for an unbreakable level of resilience – this is a stand-out skill to have no matter which job you move onto next.Crystal-clear communicationCommunication is key. How many times have we heard this? We all know how important it is to have good communication at work and that’s why most jobs list it as an essential skill. In fact, when managers and employees were asked to rank key leadership skills, communication secured a spot in the top five.Every waiter and waitress knows all too well that each customer needs a different communication style. So, if you stay in the restaurant industry or decide to change up your career you’ll have a transferable skill that will help you communicate with people from all walks of life.Come and work for Mitchells and ButlersDo you want to become a part of a 44,000 strong work family? If you’re passionate about food and want to build your career in a friendly workplace then a waiting staff job at M&B might just be the right fit for you. And with these five transferable skills, you have the right ingredients for a successful career, whichever way your steer it.  Make sure to sign up to job alerts so your the first to know  about our next waiting staff or bar staff opportunity.

Teaser

We couldn’t deliver the service that we do without our waiters and waitresses, so you could say they bring a lot to the table. But what do they gain?

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Rachael Langley

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Rachael Langley

Rachael Langley

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Rachael Langley

Interested in doing an apprenticeship? Here's Sophia's take on the programme

Teaser

Apprenticeship

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

8/18/2020

Summary

Sophia completed our Team Leader Level 2 programme at the Nicholson's Crooked Billet in Leigh-On-Sea. She spoke to us about the programme: How has your apprenticeship experienced been handled given the Covid-19 situation?My trainer made everything clear from the get go and motivated me to help me finish.What do you like best about working for M&B? My team. They make such a huge difference and are so hard working. I also think the support we get with regards to training is fantastic. I love MABLE and find it so handy.What attracted you to a M&B apprenticeship? I was completing my TL training course on MABLE anyway. I was formally offered the chance to do this at the same time so I thought 'why not get a full qualification?'What has been your highlight of the apprenticeship experience? The relationship I had with Ellis, my trainer, from the get go. She was always there and ready to offer help and support.What is your favourite part of your job role? My colleagues and the flexibility in my role but also no day is ever the same. It keeps things exciting.Has the apprenticeship made you view your job role differently? Yes it has. It helped me improve in my own development but also empowered me to help and guide my colleagues not on courses either.Were there any challenges in your role? If so, how did you overcome them? Juggling work and the course was tough on occasion but by using the support system and managing my time effectively it all worked out great.Would you recommend an apprenticeship to your team or friends? Yes I really would. At the end of the day you're learning. You might know it anyway but you get to dig deeper and get a qualification that is recognised which could be handy for the future.What would you tell someone who is considering starting a M&B apprenticeship? It's not like school. Don’t be afraid. Manage your time well and you will be able to perform and not let anyone or yourself down.What is your next career goal? More managerial roles.How has Covid-19 delivery been handled? My trainer made everything clear and motivated me to help finish.Interested in an apprenticeship?At Mitchells and Butlers, we have a range of apprenticeships to suit people at every level, whether that's chefs, management or bar and waiting staff.  View our apprenticeships here

Teaser

Sophia completed our Team Leader Level 2 programme at the Nicholson's Crooket Billet in Leigh-On-Sea. She spoke to us about the programme

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Emily Smith

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Emily Smith

Emily Smith

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Emily Smith

 

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