Lucy  Chapman our consultant managing the role

Service Readiness Analyst

Competitive Salary plus bonus
  1. Full Time
  2. IT
  3. Mitchells & Butlers
  4. Head office role

Location:

Birmingham, B3 1JP
Closing date26.02.2020
Lucy  Chapman our consultant managing the role

As our Service Readiness Analyst you will be responsible for working closely with the wider BC&T Teams to ensure a smooth and seamless handover for all deployments ranging from small scale projects localised to small group of users, to organisation-wide corporate projects involving significant business change and financial risk.

Working in an office flexible role, based at our Retail Support Centre in Birmingham City Centre, this is an exciting permanent opportunity to report into the IT Service Operations Manager.

Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 sites we’re the home of some of the nation's favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. Think of a brand for any occasion, we’re all about providing moments to remember. If you’re passionate about hospitality, we want to hear from you!

What’s in it for me…

• Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered
• Flexible working – to fit around the other important things in life  
• Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in
• City centre office, with smart casual dress code table tennis and table football
• You will be part of something much bigger. At Mitchells & Butlers, we are a 44,000 strong team with over 13 brands, the opportunities are endless

On top of all this, we offer a pension, 26 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

What will I be doing…?

• Acting as the “single point” of contact for the Service implementation of new projects and handing over into BAU support
• Ensuring Project ‘Known Errors’ and ‘Support Scripts and Documentation’ for the Service Desk and Application Support Teams is produced and inputted into the ITSM toolset and documentation portals before go live
• Working with the relevant teams, defining and documenting the support model and processes required for service readiness; including incident, problem, change, configuration, access control, request fulfilment, regular system maintenance, SLA’s and escalation procedures, adhering to relevant M&B Service Standards
• Capturing and reporting on issues and managing feedback into Projects during the ‘early life’ support phase. Where possible for resolution before BAU handover, otherwise working with the Service Desk manage transition of any issues that remain unresolved at handover to BAU.
• Working with our IT Security team to ensure that IT security implications, including GPDR compliance are documented

What do I need…?

Just like our brands, our teams are diverse. You’ll need...
• Preferably a minimum of five years IT experience with a background in both service delivery and project management
• A working understanding of the Service Now ITSM system modules, ideally Administration level qualified
• Self-motivated and well-organised with the ability to effectively prioritise workload to meet challenging deadline
• Experience of Hospitality & Leisure business processes and associated systems
• Strong influencing, negotiation and consultative skills– ability to build and maintain relationships with internal and external stakeholders

Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different.

Growing our team starts with you! Do you know a friend, ex colleague or a family member that could be a great fit for M&B and want the chance to earn £1000 – If you do, check out the "You and Who" page on Mable for more details!

jobs

jobs with similar ingredients

--posts

Our stories

Wendy Annison
Wendy Annison leads the way in Solutions Architecture

** DEFAULT postresults.teaserlabel - en-GB **

Head Office

** DEFAULT postresults.contenttypelabel - en-GB **

Blog

** DEFAULT postresults.publishdate - en-GB **

1/6/2020

** DEFAULT postresults.summarylabel - en-GB **

  As the Business Change and Technology team remains a key focus area for growth at Mitchells & Butlers, we recently welcomed Wendy Annison as Solutions Architect. As a key driver for business change and improving the way, Mitchells & Butlers work, Wendy’s role is to identify potential solutions and make recommendations based on architecture principles and the technology strategy. We took the opportunity to get to know her over an interview.       3 Firstly, what is a Solutions Architect? And how would you describe it to a 4-year-old? A Solutions Architect is the person who balances what all the different people want and designs a solution which best gives everyone what they need. We have to understand how all the different pieces of a solution should fit together to make one big picture. Then we make sure everyone understands and is happy with how the picture looks. Once everyone is happy we make sure that things are built correctly and delivered to the people who need to use it.   What is the professional description of your role? A solution architect translates requirements created by business analysts into the architecture for that solution and describes it through architecture and design artefacts. In Mitchells and Butlers Solution Architects are responsible for high-level designs and ensuring all stakeholders are comfortable with the proposed solutions. The solution architect identifies potential solutions and makes recommendations based on architecture principles and the technology strategy. The architect then oversees delivery and deployment of the solution.   What is your vision for your work at Mitchells & Butlers? I’m only a few months into my role here at M&B so I’m still formulating my vision. I’m interested in getting under the hood of some of the applications, especially those which are used company-wide. I’m hoping to get involved in the application roadmaps and overall technology strategy.   How did you forge this career path? I trained as a programmer when I left university and I soon realised that I enjoy finding solutions which help people do their job. I spent several years as an analyst and programmer before moving on to managing integration and ERP solutions. This led me into Solution Architecture and I haven’t looked back since.   When did you discover your passion for technology? For me, technology is not an end unto itself. Technology exists to help people; whether that is to do their job better or simply live a fuller life. That is what I really love, applying technology and being able to see a positive impact on someone’s life. Which pub or restaurant do you spend most time in and what is ‘your usual’? My favourite M&B pub is my local Miller and Carter. I’m not sure that I can claim to have usual because there are so many delicious things on the menu, but I do have a weakness for a medium-rare rib-eye steak.   And finally, why are you excited about being part of the Mitchells & Butlers team? M&B is a great challenge for me. I have worked in retail and manufacturing so working in hospitality is a whole new world. M&B was recommended to me as a great place to work by two of my old colleagues and I am really pleased to have been able to join. I am especially excited to be working with cloud technologies and being part of building on the innovative technology agenda.

** DEFAULT postresults.teaserlabel - en-GB **

Find out more
Lucy  Chapman

by

Lucy Chapman

Lucy  Chapman

by

Lucy Chapman

Lauren Collier - Reward Manager
A job in hospitality isn't just for Christmas...

** DEFAULT postresults.teaserlabel - en-GB **

Graduate

** DEFAULT postresults.contenttypelabel - en-GB **

Blog

** DEFAULT postresults.publishdate - en-GB **

1/6/2020

** DEFAULT postresults.summarylabel - en-GB **

  Being a part of the Mitchells & Butlers family means you have the opportunity to make your mark. If you’ve got a can-do attitude and positive work ethic the possibilities for what you can achieve are endless. We caught up with Rebecca Clarke and Lauren Collier, who both joined us more than five years ago, to find out about their Mitchells & Butlers journey. First up is reward and policy manager Lauren Collier, who joined Mitchells & Butlers through the HR graduate scheme, who’s finding out the sky’s the limit!      2 Hi Lauren, tell us a little bit about your journey with Mitchells & Butlers. “Five years ago, I decided to join Mitchells & Butlers through the HR graduate scheme. It let me combine the buzz of hospitality with my passion for people. Since I have been involved in the integration of HR operation systems and have gained experience in a variety of training roles with a variety of nationally recognised brands. This gave me a fantastic range of experience, and meant I was able to progress to where I am today, a reward and policy manager.” How have Mitchells & Butlers helped your career progression?“The HR graduate scheme gave me access to best of breed training, the opportunity to network across the company and Mitchells & Butlers funded me to complete my Chartered Institute of Personnel Development (CIPD) qualification. This gave me all the tools to take charge of my own career.” What’s the best bit about working with Mitchells & Butlers?“The people. I get to work with amazing teams at the Retail Support Centre and work closely with the retail teams. It’s been really rewarding.” What are your future career goals?“The sky’s the limit! I’m not sure exactly on where my career path will take me but I know I have so many opportunities at Mitchells & Butlers so I’m really excited for things to come.” Next up it’s Rebecca Clarke, who joined us in 2013 as a team member at the Plough & Harrow and is now pricing and promotions manager at our Retail Support Centre.       2 Hi Rebecca, tell us a little bit about your journey with Mitchells & Butlers.“I first joined Mitchells & Butlers as a team member at the Plough & Harrow in Aldridge and progressed to team leader. During a training course at the Retail Support Centre, I discovered the Mitchells & Butlers finance graduate scheme. I was studying Maths and loved working in the pub so I thought this scheme was the perfect combination of the two! Starting as an analyst fours years ago, I’m now a pricing and promotions manager.” How have Mitchells & Butlers helped your career progression?“Mitchells & Butlers is a really flexible place to work. The rotations gave us the opportunity to test out various job roles in a short space of time, so that we could gain as much experience as possible before applying for full-time positions in a job that we knew we would enjoy. Achieving my Chartered Institute of Management Accountants qualification funded by Mitchells & Butlers was also a great opportunity to progress.” What’s the best bit about working with Mitchells & Butlers?“It’s great to be able to work on something everyone enjoys – eating and drinking!” What are your future career goals?“I am looking forward to progressing my career in finance at Mitchells & Butlers through to a head of finance role, and even possibly gain experience outside of the finance department in the future.”Looking for a new career? discover what we have on offer...

** DEFAULT postresults.teaserlabel - en-GB **

Being a part of the Mitchells & Butlers family means you have the opportunity to make your mark. If you’ve got a can-do attitude and positive work ethic the possibilities for what you can achieve are endless. We caught up with Rebecca Clarke and Lauren Collier, who both joined us more than five years ago, to find out about their Mitchells & Butlers journey.

Find out more
Lucy  Chapman

by

Lucy Chapman

Lucy  Chapman

by

Lucy Chapman

 

job search