byBun Recruiter

Shift Supervisor

Competitive Salary
  1. Full Time
  2. Shift Supervisor
  3. Premium Country Pubs
  4. Other role
  5. Southborough

Location:

Hand & Sceptre, Southborough, TN4 0RJ
Closing date30.09.2020
byBun Recruiter

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As Shift Supervisor at the Hand & Sceptre, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy.

Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food. If you're passionate about all things premium, we want to hear from you.

WHAT’S IN IT FOR ME?
• Flexible shifts - to fit around the other important things in life
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered.
• You will be part of something much bigger than the Hand & Sceptre. As part of Mitchells & Butlers, we are a 44,000 strong team with over 13 brands, the opportunities are endless.
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…
• Be a champion of brand standards
• Lead the team during busy shifts
• Support and be a role model for your teams’ training and development
• Support the day to day running of the business
• Maintain high standards of cleanliness and safety

WHAT DO I NEED?
It takes a mixture of ingredients to make the perfect dish, and our teams are no different. You’ll...
• Have a passion for hospitality (if you know, you know!)
• Be a role model of great service
• Be confident in leading a team
• Be ready for anything that the shift throws at you (not literally!)

We know hospitality can be hard work, but it’s super rewarding. As a team at the Hand & Sceptre, we always pull together with smiles on our faces. We know it’s a cliché, but it really is the people that make it so worthwhile. When you join us, you become part of our work family, all 44,000 of us up and down the country.

You don’t have to take our word for it. Why not check us out on social media? Search @Mitchells&ButlersCareers and find out what it’s like to work with us from our teams.

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5 transferable skills you learn in a waiting staff job
5 transferable skills you learn in a waiting staff job

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Bar and Waiting

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Blog

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8/13/2020

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There's more to being a waiting staff than simply delivering orders. To truly serve up success, you need to have a wide range of skills – but the good news is that you can learn each of these on the job.Whilst our kitchen assistants and head chefs are behind the scenes preparing the orders our waiting staff are providing excellent customer service, delivering those orders and most importantly taking everything in their stride.We couldn’t deliver the service that we do without our waiters and waitresses, so you could say they bring a lot to the table. But what do they gain? We’re going to bring you the top five transferable skills you learn in a waiting staff job:The ultimate team playerTeamwork is dream work, there’s no I in team, many hands make light work – we’ve all heard expressions like these about the power of teamwork but have you ever stopped and wondered how working in a team can boost your career?The teamwork skills you’ll pick up in this role are truly unique. The O’Neills waiting staff come together with their fellow waiters and waitresses as well as kitchen assistants, head chefs and general managers. So, not only do you improve your peer-to-peer teamwork skills but you learn to work alongside people in different roles, making you the ultimate team player. TOP-NOTCH LISTENING In the restaurant industry, while the chefs are back mastering their chopping skills the waiting staff are in the front polishing their listening skills. Customer service can be unpredictable at times – our waiting staff at Harvester are sure to have a reel of stories when they had to think on their feet and more times than not it’s the active listening skills that have saved the day for them.This may sound simple enough but it is an essential skill to refine because most people are inefficient listeners. While the average person only remembers 50% of the information that they hear, in a waiting staff job this is simply not an option – think of all the guests who would miss out on their desserts!Crisis heroThere’s no denying that working as a waiter or waitress teaches you how to always deliver. In this restaurant job, you’ll learn that one wrong order can lead to pandemonium in the kitchen – preparing you for the unexpected and giving you the skills to manage each and every situation that’s thrown at you. Waiting staff learn early on how to manage all possible situations, whether it’s tracking down a missing drink or talking customer through a more serious crisis.Unbreakable resilienceResilience is all about how you bounce back from a situation. First waiters and waitresses master how to get a handle on a problem and next they learn how to recover from them. Many little things can go wrong in a shift for a waiting staff member. Have you spilt a drink in a customer’s lap? We’re happy to break it to you that you’re not the first and you won’t be the last.Luckily, these experiences will teach you the ropes and lay the building blocks for an unbreakable level of resilience – this is a stand-out skill to have no matter which job you move onto next.Crystal-clear communicationCommunication is key. How many times have we heard this? We all know how important it is to have good communication at work and that’s why most jobs list it as an essential skill. In fact, when managers and employees were asked to rank key leadership skills, communication secured a spot in the top five.Every waiter and waitress knows all too well that each customer needs a different communication style. So, if you stay in the restaurant industry or decide to change up your career you’ll have a transferable skill that will help you communicate with people from all walks of life.Come and work for Mitchells and ButlersDo you want to become a part of a 44,000 strong work family? If you’re passionate about food and want to build your career in a friendly workplace then a waiting staff job at M&B might just be the right fit for you. And with these five transferable skills, you have the right ingredients for a successful career, whichever way your steer it. Apply for your next waiting staff job or to find out more about what it’s like to work for M&B read our blogs.

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We couldn’t deliver the service that we do without our waiters and waitresses, so you could say they bring a lot to the table. But what do they gain?

Find out more
Rachael Langley

by

Rachael Langley

Rachael Langley

by

Rachael Langley

What will you gain from a chef apprenticeship? Read Batrosz's story

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Apprenticeship

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Blog

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8/18/2020

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Bartosz completed a chef apprenticeship with Premium Country Pubs. Achieving a Commis Chef level 2 certificate. Here's what he had to say about his experience: WHAT DO YOU LIKE BEST ABOUT WORKING FOR M&B?The opportunity to learn new and more things. I have also been able to improve my English too.  WHAT ATTRACTED YOU TO A M&B APPRENTICESHIP?I wanted to improve and develop myself so thought why not.  WHAT HAS BEEN YOUR HIGHLIGHT OF THE APPRENTICESHIP EXPERIENCE?To see some real professional cookery from scratch. Gaining this universal knowledge WHAT IS YOUR FAVOURITE PART OF YOUR JOB ROLE?Every shift is different – no day is ever the same so the variation is great. UNEXPECTED BENEFITWill power and commitment needed and gained HAS THE APPRENTICESHIP MADE YOU VIEW YOUR JOB ROLE DIFFERENTLY?Yes it makes me look at the detail and quality more.  WERE THERE ANY CHALLENGES IN YOUR ROLE, IF YOU HOW DID YOU OVERCOME THEM?Stress of a busy service but my team and I work well together to overcome this.  WOULD YOU RECOMMEND AN APPRENTICESHIP TO YOUR TEAM OR FRIENDS?Yes, If someone wants to improve then why not.  WHAT WOULD YOU TELL SOMEONE WHO IS CONSIDERING STARTING A M&B APPRENTICESHIP?Get involved and take it all in and onboard as it is a big commitment.  WHAT IS YOUR NEXT CAREER GOAL?I will be travelling for 6 months but working while I do so.  INTERESTED IN AN APPRENTICESHIP?At Mitchells and Butlers, we have a range of apprenticeships to suit people at every level, whether that's chefs, management or bar and waiting staff. View our apprenticeships

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Sue Bayley

by

Sue Bayley

Sue Bayley

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Sue Bayley

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