Progression and Succession at M&B - From General Manager to Area Manager
Progression and Succession at M&B - From General Manager to Area Manager
At Mitchells and Butlers, we believe in providing all of our teams the opportunity to grow in their roles with progression and development being a key pillar to everything we do.
In this blog series we will be speaking to some of the inspirational people across the business who have showcased the breadth of opportunity for progression here at M&B both across roles and our 14 unique brands.
In this blog we will be putting the spotlight on Retail Business Manager Jennifer Henley. Since joining M&B as a General Manager, Jenifer has worked her way up through the business to her current position as Retail Business Manager (RBM) .
In this blog Jennifer speaks to us about her journey at M&B and how she feels she has been supported to create a successful career within hospitality.
What made you decide to join M&B?
I joined M&B following a recommendation from a former colleague who had joined them previously, they had told me about the brilliant opportunities and benefits they had.
Please can you summarise your career at M&B and the different roles you have had and what the role entailed.
I joined as a GM and during those 9 years I ran several units from new openings to sites in distress. These roles involved recruiting and developing team members at all levels of the business, ensuring the businesses were safe and legal. I also worked as an accredited General Manager whose role is to induct and support new managers joining the company. I also worked in a HIPO GM role that helped me develop into the RBM role and was exposed to various brand projects through this.
How has your experience across a variety of the M&B brands supported your growth/career progression?
I was seconded to another brand for 6 months and found this to be hugely beneficial to my own development as it showed me areas of the business, I had never been exposed to such as the Carvery offer. It also exposed me to colleagues outside of my own brand who were able to coach and support me in my development.
How has M&B supported you in your career progression?
I joined the HIPO GM programme in order to fulfil my ambition to become an RBM, this is a programme designed to help you achieve the role that you want – it doesn’t have to be RBM as here are many other roles available.
What is your favourite thing about working in hospitality?
I love the variety of the role and how each day can be different. I also enjoy seeing the team members developing into further roles.
What would you say to someone considering a career at M&B?
It’s a brilliant company to work for with a huge range of benefits and perks for all employees and that it can be more than just a job if that’s what you are looking for.
Where could a career with M&B take you?
If Jennifer's story has inspired you to find your next job with us, then what are you waiting for? We have a whole host of jobs that are yours for the taking. Check out our kitchen jobs, bar and waiting jobs or management jobs and take that one step closer to joining the M&B family.
Or, if you want to learn more about #LifeAtMAB, you can check out our latest M&B blogs.
Receive articles like this
See what we're all about
We're shaping a workplace where everyone thrives. Explore the heart and soul of Mitchells & Butlers by checking out our guiding principles.
Some articles you might like
Teaser
KitchenContent Type
BlogPublish date
05/02/2024
Summary
Ready to turn up the heat in the kitchen? Whether you’re moving between Mitchells and Butlers brands or teams, or looking for an exciting new role, there are plenty of kitchen assistant skills that
by
Rebecca Skeet
Teaser
ManagementContent Type
BlogPublish date
04/30/2024
Summary
We’ll get straight to the point - running a pub can be hard. Whether it’s a fast-paced environment, regulations, cracking customer service, or working on the grind, you’ll have a lot to keep you busy
by
Rebecca Skeet
Teaser
KitchenContent Type
BlogPublish date
04/25/2024
Summary
Think that being a Kitchen Assistant is a boring job with no career progression? Think again! That’s just one of many big myths about working in a kitchen. There’s much more to being a Kitchen Assista
by
Rachael Langley
Teaser
GeneralContent Type
BlogPublish date
04/24/2024
Summary
Evenings are staying lighter for longer and the days are growing warmer. Dare we say summer is on the way? If you’re thinking “How can I make money as a student?” and are keen to make some extra cas
by
Jess Birch
Teaser
Life at M&BContent Type
BlogPublish date
04/19/2024
Summary
22nd April marks Earth Day internationally so this year, we caught up with Amy DeMarsac, Director of Investor Relations and Sustainability to talk about our continued focus on all things sustainabilit
by
Nicki Hodson
Teaser
GeneralContent Type
BlogPublish date
04/08/2024
Summary
Looking to make this summer one to remember? Part-time jobs might just be your ticket to a season filled with flexibility, fun, and new connections. You still get to soak up those sunny days with
by
Rebecca Skeet
Teaser
KitchenContent Type
BlogPublish date
04/05/2024
Summary
Step into the kitchen with us as we delve into the world of sous chefs! You know what a sous chef job is all about, but have you ever wondered what it takes to be a great sous chef? When it comes
by
Rachael Langley
Teaser
GeneralContent Type
BlogPublish date
03/18/2024
Summary
So you’re eyeing up area manager jobs? Firstly, a big congratulations to you! Reaching this point in your management career is no mean feat. You’ve dedicated time, weathered storms and basked in suns
by
Amandeep Chahal
Teaser
Company updateContent Type
BlogPublish date
03/08/2024
Summary
In celebration of Mother's Day, we wanted to highlight all the amazing mums who work in our businesses, whether as leaders, general managers, as part of our amazing front and back of house teams or su
by
Rebecca Houseago
Teaser
Company updateContent Type
BlogPublish date
03/06/2024
Summary
In honour of International Women's Day, we're celebrating the remarkable journey of our very own Martie Smit, who has recently secured her second director-level role within M&B as Food and Drinks Trad
by
Nicki Hodson
Jobs you might like...
Salary
Competitive Salary
Location
Beaufort Arms, Stoke Gifford, BS34 8PB
Departments
Kitchen Lead
Hours
Full Time
Vacancy Type
Other role
Brand
Ember Inns
Location
Stoke Gifford
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Kitchen Lead at
Reference
2180849
Expiry Date
01/01/0001
Salary
Competitive Salary plus live in accommodation
Location
Beaufort Arms, Stoke Gifford, BS34 8PB
Departments
Shift Supervisor
Hours
Full Time
Vacancy Type
Other role
Brand
Ember Inns
Location
Stoke Gifford
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Duty Manager at
Reference
2180848
Expiry Date
01/01/0001
Salary
Up to £37000.00 per annum plus bonus
Location
Miller & Carter - Nunthorpe, 21 Cotcliffe Way, Middlesbrough, TS7 0RS, United Kingdom
Departments
Head Chef-Kitchen Manager
Hours
Full Time
Vacancy Type
Regional role
Brand
Miller & Carter
Location
Middlesbrough
Description
An exciting time in Nunthorpe as this new Miller & Carter is due to arrive this summer! We are looking for a highly experienced Kitchen Manager to join us before summer in order to be a part of the op
Reference
2138783
Expiry Date
01/01/0001
Author
Bex SnookAuthor
Bex SnookPerks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.