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What is it like to work as a restaurant or pub manager?

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Management

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Blog

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8/25/2020

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Would you describe yourself as driven, friendly or perhaps a multitasker? Maybe you’re the go-to person in your friend group for organising get togethers, or perhaps you’re famous for your Hollywood film-worthy pep talks. If you tick any of these boxes, you might make a great restaurant or pub manager. But what will the average day look like and what can you expect to be thrown at you on your shift? Take a look below at the rundown of what it’s like to work as a restaurant or pub manager. Spoiler alert – you won’t actually get anything thrown at you.You get to bring out the best in your teamDid you know that 9 in 10 managers started their hospitality career in an entry-level role? As a general manager, you’ll be the key piece in the puzzle, helping to build a business to be proud of and being there every step of the way as your team grows and smashes targets. Remember that manager who always recognised when you went the extra mile for a guest and never failed to sing your praises? Well now it’s your chance to do the same, only this time for your own team. The satisfaction you’ll get from helping apprentices find their feet will (almost) compare to the joy of eating a Toby Carvery roast. You gain a work familyIf you thrive in a fast-paced environment and love nothing more than working around other people, then a restaurant or pub manager job will be right up your street. The moment you step through the doors you’ll learn to embrace your second job title – Head of the Work Family. You’ll keep your team safe and remind them why they love coming to work every day, serving up positive vibes with a side of banter. So maybe you’ll get a reputation for your cringe jokes but your team wouldn’t have you any other way. Plus, positive work cultures are more productive meaning you’ll get to see your staff shine as bright as the wine glasses they’re polishing.You’re the friendly face that greets the guestsWhat’s better than being known as the person who makes everyone feel welcome? Well, getting to do it each day as part of your job is the real cherry on top. You’ll greet every guest with one of your award-winning smiles and make them feel instantly at home so that every visit is as special as the last. Whether you’re managing a restaurant, pub or bar, great customer experience is one of your top priorities. As a manager, when you’re not helping your team or checking that every meal is plated to perfection you get the pleasure of catching up with the regulars.You’ll wear many hatsDo you like a job where you have to think on your feet? Whether you take on a general manager or assistant manager role, you’ll act as the go-between, keeping the waiting staff, bar staff and the kitchen team all working in sync and making sure service is seamless so that no one has to go without their chocolate fudge cake. If your friends and family would describe you as the glue that holds everyone together then this part of the job will be second nature to you.Even though you’ll have to think on your feet, don’t be fooled into believing you’ll be rushed off them all day. Working as a manager at Mitchells & Butlers, you’ll find yourself making last-minute reservations for our guests organising rotas, handling customer enquiries and showing off how business-minded you are when completing your sales reports. And if you give it your all when wearing each of your hats, you might just have what it takes to become an area manager.Find your next restaurant and pub manager job with usAt Mitchells & Butlers, the sky is the limit when it comes to your career because working with us is about more than just a job. We have 13 brands and over 1,600 businesses across the UK and we believe in investing in our colleagues. Whether serving up steaks at Miller & Carter or finding the perfect table for guests at Premium Country Pubs, you'll get to flex all your skills and pick up more as you go. If you bring the can-do attitude, we’ll provide the support and award-winning training to help you reach your ambitions. Check out our latest general manager and assistant manager roles here and start your application!

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Would you describe yourself as driven, friendly or perhaps a multitasker? Then take a look at the rundown of what it’s like to work as a restaurant or pub manager - you might just be perfect for the job.

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Steph  Baker

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Steph Baker

Steph  Baker

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Steph Baker

Male Assistant Manager behind bar
How the retail graduate scheme helped Chris Scott become an Assistant Manager

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Graduate

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Blog

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1/21/2020

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  Our retail graduate scheme offers graduates the opportunity to learn how to become a pub and restaurant leader, by being placed as an Assistant Manager whilst learning how to take reins as a General Manager. Chris Scott, who has just graduated from the scheme, tells us about what it’s like to be an Assistant Manager, his career journey and his aspirations to become a General Manager.      1 2 When did you join Mitchells & Butlers? I joined in 2011 whilst studying at University and I worked as a front of house server. Tell us a little bit about your career journey with Mitchells & Butlers.I started out as a server with Toby Carvery whilst at University. Over time I also moved into the kitchen working as a Kitchen Assistant in quieter periods. When I finished my degree at University, I realised I wanted to stay in hospitality and began looking at the Mitchells & Butlers retail graduate scheme. My General Manager at the time, Scott Neilson, was really supportive and we discussed the opportunities available for me to develop to become a Team Leader whilst I applied for the retail Graduate Scheme. After my General Manager moved on to corporate role, I was presented with the opportunity to take charge of Toby Carvery Hurlet as holding General Manager for 7 months. This was my first experience of managing a restaurant and presented many challenges.I then moved to Vintage Inns at The Balloch House Hotel. This has given even more valuable experience including our hotel brand, Innkeepers Lodge. I have now completely graduated from the Mitchells & butlers retail graduate scheme and looking forward to my first appointment as a fully-fledged General Manager. Tell us a little bit about what it’s like to be an Assistant Manager.I am still learning every day. I continually build my knowledge and look at ways to make the business better with the support of my General Manager. As an Assistant Manager, I enjoy working with the General Manager and Kitchen Manager to not only improve the business but to also increase my knowledge and support network as a manager. In my day to day, I am lucky enough to come to work every day to meet new people from all over the world. One day I could be pouring a pint for a local guest, the next day I could be talking through whiskeys with someone from Asia. I feel privileged to be able to do this while working in a fantastic location on the banks of Loch Lomond in Scotland. How does it feel making the jump to Assistant Manager?Going from Team Member to Assistant Manager was challenging. However, with the right support from my General Manager and with a great team around you it is an opportunity to really push on with your career.What is your favourite part of your current role?I am lucky enough to work at a beautiful pub and location. I take great pride in being able to work here and deliver great quality service to our guests. I also enjoy coaching new starters to see them flourish and become well-established, capable Team Members.What inspires you to become a General Manager?Becoming a General Manager is the next step in my learning journey, and I feel I am ready to take on this challenge. I want to be able to progress and pass on what I’ve learned to my own team so that they and the business can succeed with pride. Becoming a successful General Manager is the next stage to a successful career with MAB.What advice would you have to someone looking to become an AM?Go for it. The training is in place at Mitchells & Butlers to push forward with your career. By following the learning journey and trying out different brands you can experience a wide range of pubs and restaurants. There is so much room for progression and if you put in the effort you will see the reward.Are you interested in a career as an Assistant Manager or are you looking to secure a graduate scheme? Explore our opportunities 

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Emily Smith

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Emily Smith

Emily Smith

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Emily Smith

Male and female in Toby carvery
10 Reasons to Love Being an Assistant Manager

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Management

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Blog

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1/10/2020

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  We could tell you tons of reasons why being an Assistant Manager at Mitchell’s & Butlers is a great job- but you know we’d be a bit biased! So, we caught up with some of our Assistant Managers from across M&B to find out the top 10 reasons they love being an Assistant Manager within the Hospitality industry (well actually 11- we got a bit carried away). You don’t have to take our word for it, see what they had to say:          1.     Variety Never feeling bored or ground down by routine – every day is different! 2.     The opportunity to make a real difference! Having ownership of key business measures and seeing the difference that we make.   3.     Atmosphere Working with the most amazing teams and having a supportive “work family”.   4.     Job Satisfaction Being able to make a difference to people, both the team and guests.   5.     Progression Having the opportunity every day to develop our skills and knowledge so we can look back over the last 6/12 months and see real progress.   6.     The Hospitality ‘buzz’ Feeling the buzz of a busy shift and getting great feedback from guests.   7.     Having Fun! Party nights, special events, Halloween, Christmas, Easter, having a giggle on shift all give us a happy glow!   8.     Growing Together Seeing others develop and knowing that we have helped support that.   9.     Work or Workout? Always active. We ALWAYS win step challenges – friends and family never come close!   10.  Insider Knowledge Being seen as the “restaurant guru” when friends and family are deciding on places to go.   11.  Not your typical 9-5 Never having to do your shopping during the weekend frenzy – often days during the week are our “weekends”.   Sound like something you might be interested in? Head over to Assistant Manager page to find out more.

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Hazel Laughey

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Hazel Laughey

Hazel Laughey

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Hazel Laughey

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