What is it like to work as a restaurant or pub manager?

Steph  Baker our consultant managing the role
Posting date: 25 August 2020

Would you describe yourself as driven, friendly or perhaps a multitasker? Maybe you’re the go-to person in your friend group for organising get togethers, or perhaps you’re famous for your Hollywood film-worthy pep talks. If you tick any of these boxes, you might make a great restaurant or pub manager. But what will the average day look like and what can you expect to be thrown at you on your shift? Take a look below at the rundown of what it’s like to work as a restaurant or pub manager. Spoiler alert – you won’t actually get anything thrown at you.

You get to bring out the best in your team

Did you know that 9 in 10 managers started their hospitality career in an entry-level role? As a general manager, you’ll be the key piece in the puzzle, helping to build a business to be proud of and being there every step of the way as your team grows and smashes targets. Remember that manager who always recognised when you went the extra mile for a guest and never failed to sing your praises? Well now it’s your chance to do the same, only this time for your own team. The satisfaction you’ll get from helping apprentices find their feet will (almost) compare to the joy of eating a Toby Carvery roast.

You gain a work family

If you thrive in a fast-paced environment and love nothing more than working around other people, then a restaurant or pub manager job will be right up your street. The moment you step through the doors you’ll learn to embrace your second job title – Head of the Work Family. You’ll keep your team safe and remind them why they love coming to work every day, serving up positive vibes with a side of banter. So maybe you’ll get a reputation for your cringe jokes but your team wouldn’t have you any other way. Plus, positive work cultures are more productive meaning you’ll get to see your staff shine as bright as the wine glasses they’re polishing.

You’re the friendly face that greets the guests

What’s better than being known as the person who makes everyone feel welcome? Well, getting to do it each day as part of your job is the real cherry on top. You’ll greet every guest with one of your award-winning smiles and make them feel instantly at home so that every visit is as special as the last. Whether you’re managing a restaurant, pub or bar, great customer experience is one of your top priorities. As a manager, when you’re not helping your team or checking that every meal is plated to perfection you get the pleasure of catching up with the regulars.

You’ll wear many hats

Do you like a job where you have to think on your feet? Whether you take on a general manager or assistant manager role, you’ll act as the go-between, keeping the waiting staff, bar staff and the kitchen team all working in sync and making sure service is seamless so that no one has to go without their chocolate fudge cake. If your friends and family would describe you as the glue that holds everyone together then this part of the job will be second nature to you.

Even though you’ll have to think on your feet, don’t be fooled into believing you’ll be rushed off them all day. Working as a manager at Mitchells & Butlers, you’ll find yourself making last-minute reservations for our guests organising rotas, handling customer enquiries and showing off how business-minded you are when completing your sales reports. And if you give it your all when wearing each of your hats, you might just have what it takes to become an area manager.

Find your next restaurant and pub manager job with us

At Mitchells & Butlers, the sky is the limit when it comes to your career because working with us is about more than just a job. We have 13 brands and over 1,600 businesses across the UK and we believe in investing in our colleagues. Whether serving up steaks at Miller & Carter or finding the perfect table for guests at Premium Country Pubs, you'll get to flex all your skills and pick up more as you go. If you bring the can-do attitude, we’ll provide the support and award-winning training to help you reach your ambitions. 

Make sure to sign up to job alerts so your the first to know  about our next assistant manager or general manager opportunity.

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the shy horse pub
Take your hospitality career to the countryside

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** DEFAULT postresults.publishdate - en-GB **

5/27/2021

Summary

Imagine working in a location where your equivalent of an office view is the rolling hills that make up the fine British countryside. Where you get to breathe in that fresh air and where your commute to work takes you through the winding country lanes. Sounds idyllic right? Well, that’s exactly what you can get with a job at Mitchells and Butlers (M&B) at one of our many locations tucked away in the more peaceful and tranquil spots across the UK. In fact, that’s one of James Hicks’ favourite things about working at The Shy Horse in Chessington. As a General Manager at one of our charming country Vintage Inns pubs, James welcomes guests who are passing through from all over. Read on to hear why James loves working in a rural location and why it could be the perfect spot to take your career: 1) Why did you join the company? I was looking for a career in pubs and restaurants, and I knew the M&B brands well from going as a guest. I knew it would be a great place to work, and I recognised there was the potential to progress at M&B as long as I put the effort in. I started 11 years ago in a sister pub as a kitchen porter doing Saturday shifts. Within two years, I was promoted to kitchen manager. Then I saw an opportunity to support the front of house (FOH) team, and before I knew it, I was an assistant manager. Since then, I’ve steadily built my FOH career and was appointed general manager this year. 2) What is the best thing about working in a beautiful rural area? We get a lot of new faces passing through due to our location. There is nothing better for our guests than stopping for a nice hearty meal, sitting by a warm fire, and watching the sun go down over the hills. We're surrounded by nature and the countryside, making it the perfect spot to relax. 3) What does an average day at work look like for you? I start by entering the business from the guests’ perspective. I stand in the car park and make sure my business looks great from the outside. I move to the inside and do the same. I light the fires so we get that warm cosy and warm feel, ensure the flowers look bright and welcoming on the tables, and then I welcome and brief the team when they arrive. We consider the business performance, talk about our daily specials, and I find out how their weeks are going. I will then float around the business, spot-checking the team, speaking to the guests, and always think about how I can inject some fun into the day. When it's time to leave, I take a minute to watch the sky turn pink as the sun dips over the hills behind the farm opposite. 4) What do you love most about your job? I love passing my knowledge on to the team. After all, they’ll be running the show one day. I want to give as much guidance to our future leaders as I can, so they have everything they need to help the business succeed. 5) How do you spend your time when you're not at work? I spend my time with my two children, who are five and eight years old. They keep me on my toes as we go hunting Pokémon and exploring nature. 6) Why would you recommend a job at M&B at any of our more rural locations? Because they are surrounded by beauty – you might wake up on the wrong side of the bed in the morning, but then you see the view. We have so much nature around us. We get deer in the car park and gardens, hedgehogs that live in the bushes, and a robin that comes to say hello most days. Are you ready to take your career to the country? So, do you like the sound of working in one of our charming country locations? At Mitchells and Butlers, we have over 1,600 pubs, bars and restaurants scattered across the UK, meaning your local M&B business is closer than you might think. Browse our countryside jobs and check out the dos and don’ts when writing your hospitality CV for our top tips.

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Imagine working in a location where your equivalent of an office view is the rolling hills that make up the fine British countryside...

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Hazel Laughey

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Hazel Laughey

Hazel Laughey

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Hazel Laughey

Thinking of relocating - Hear Kiran's story

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Management

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Blog

** DEFAULT postresults.publishdate - en-GB **

5/13/2021

Summary

Kiran Purewal is one of our General Managers for Premium Country Pubs who recently relocated to Bath to take over one of our most stunning businesses, The Bathampton Mill. Here she talks about her decision to seize upon an opportunity that came her way and how she managed the change.  Tell us a little bit about your journey through M&B. When did you first start with us? I joined the company in 2011, so nearly 10 years ago when I started as a waitress at a pub called the Barnt Green Inn which is on the outskirts of Birmingham. I moved to a nearby pub called The Victoria and started my development there and then after 8 years, I moved to The Bathampton Mill where I am today!   Moving to Bath must have been a big decision for you after staying near to where you’ve grown up. How did you feel when that opportunity came your way? To be honest, I didn’t ever think about moving away from Birmingham as my family are all here. I’d had a couple of opportunities to relocate but I’d never felt it was the right time or place for me to go. When my area manager came to me with the opportunity in Bath, I decided to take the plunge. I’d visited Bath before and loved it so knew I’d be happy there but also the business I would be moving to would offer some new challenges which I think it is important to take on to keep things fresh.    Have you learned anything about yourself through moving? I think I’ve learnt that adapting to a new environment and situation is a lot easier than you build it up to be. I’m really close with my family so I worried I might not enjoy being away from them for so long but with technology today, it’s amazing how connected you can feel to home when you aren’t there. The move itself, I found really easy especially given I was familiar with how the business would be run, it made it one less thing to have to worry about. My area manager checked in on me in the first few weeks to make sure I was getting on OK and once I was settled, I was quite proud of myself for taking the opportunity!  What have you enjoyed most about moving to Bath? Sometimes I have to remind myself I’m in England and not Rome! The architecture is amazing and touristy spots mean there’s plenty to see and do - it’s a really idyllic place to be. I’ve met loads of new people here and as we’re coming out of lockdown and things are opening up, I’ve been able to explore a bit more and I’m finding little markets and quirky little cafés and bars which is perfect for me.   It’s also really, really close to Bristol another city I love and where I’ve spent a bit of time for work  – I didn’t realise how close it was so if I ever do miss that big city feeling, I can just hop on the train and be there in 10 minutes. How does your business here differ to those you worked in back at home? The Mill is definitely more seasonal and I think that has a lot to do with the location – rolling countryside and next to the river. It means that you can go from 0 to 100 when the sun randomly decides to come out. I love the rush and when we get busy out of the blue but I have had to adapt to be prepared for that a little bit compared to the businesses I’ve worked in previously which were fairly consistent in terms of trade but it’s a welcome change. Aside from that, the views here are just incredible and its so peaceful – I wake up and see fields and green rather than the car park which is always nice haha!   How do you spend your time when you're not at work – were you surprised at what Bath has to offer? The main reason I love working in this industry is because I just live for eating out and trying as many new places as possible but since moving here I haven’t had much of a chance to explore with everything being closed so that’s something I’m looking forward to.   What I’ve really enjoyed though is the shift in the activities I do outside of that, I’m going on walks more than I ever did before and making the most of the environment around me which has had such a healthy and positive impact.   For any prospective General Managers considering relocating for a new challenge, what advice would you give? I’d say just go for it – it’s so easy in this industry to get stuck in a comfort zone and since making the change, I’ve realised that it was exactly what I needed to avoid being stuck in that rut. The UK is a big place - there’s so much to see and enjoy and in our industry the seasons just fly by so it’s important to think big and take opportunities. I’ve had loads of support from colleagues in the district, my area manager and my team so I would absolutely tell people to take the plunge! 

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Steven Miles

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Steven Miles

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Steven Miles

 

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