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5 transferable skills you learn in a waiting staff job
5 transferable skills you learn in a waiting staff job

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Bar and Waiting

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Blog

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8/13/2020

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There's more to being a waiting staff than simply delivering orders. To truly serve up success, you need to have a wide range of skills – but the good news is that you can learn each of these on the job.Whilst our kitchen assistants and head chefs are behind the scenes preparing the orders our waiting staff are providing excellent customer service, delivering those orders and most importantly taking everything in their stride.We couldn’t deliver the service that we do without our waiters and waitresses, so you could say they bring a lot to the table. But what do they gain? We’re going to bring you the top five transferable skills you learn in a waiting staff job:The ultimate team playerTeamwork is dream work, there’s no I in team, many hands make light work – we’ve all heard expressions like these about the power of teamwork but have you ever stopped and wondered how working in a team can boost your career?The teamwork skills you’ll pick up in this role are truly unique. The O’Neills waiting staff come together with their fellow waiters and waitresses as well as kitchen assistants, head chefs and general managers. So, not only do you improve your peer-to-peer teamwork skills but you learn to work alongside people in different roles, making you the ultimate team player. TOP-NOTCH LISTENING In the restaurant industry, while the chefs are back mastering their chopping skills the waiting staff are in the front polishing their listening skills. Customer service can be unpredictable at times – our waiting staff at Harvester are sure to have a reel of stories when they had to think on their feet and more times than not it’s the active listening skills that have saved the day for them.This may sound simple enough but it is an essential skill to refine because most people are inefficient listeners. While the average person only remembers 50% of the information that they hear, in a waiting staff job this is simply not an option – think of all the guests who would miss out on their desserts!Crisis heroThere’s no denying that working as a waiter or waitress teaches you how to always deliver. In this restaurant job, you’ll learn that one wrong order can lead to pandemonium in the kitchen – preparing you for the unexpected and giving you the skills to manage each and every situation that’s thrown at you. Waiting staff learn early on how to manage all possible situations, whether it’s tracking down a missing drink or talking customer through a more serious crisis.Unbreakable resilienceResilience is all about how you bounce back from a situation. First waiters and waitresses master how to get a handle on a problem and next they learn how to recover from them. Many little things can go wrong in a shift for a waiting staff member. Have you spilt a drink in a customer’s lap? We’re happy to break it to you that you’re not the first and you won’t be the last.Luckily, these experiences will teach you the ropes and lay the building blocks for an unbreakable level of resilience – this is a stand-out skill to have no matter which job you move onto next.Crystal-clear communicationCommunication is key. How many times have we heard this? We all know how important it is to have good communication at work and that’s why most jobs list it as an essential skill. In fact, when managers and employees were asked to rank key leadership skills, communication secured a spot in the top five.Every waiter and waitress knows all too well that each customer needs a different communication style. So, if you stay in the restaurant industry or decide to change up your career you’ll have a transferable skill that will help you communicate with people from all walks of life.Come and work for Mitchells and ButlersDo you want to become a part of a 44,000 strong work family? If you’re passionate about food and want to build your career in a friendly workplace then a waiting staff job at M&B might just be the right fit for you. And with these five transferable skills, you have the right ingredients for a successful career, whichever way your steer it.  Make sure to sign up to job alerts so your the first to know  about our next waiting staff or bar staff opportunity.

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We couldn’t deliver the service that we do without our waiters and waitresses, so you could say they bring a lot to the table. But what do they gain?

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Rachael Langley

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Rachael Langley

Rachael Langley

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Rachael Langley

The inside scoop: what it's like to be back working in a pub after Covid-19

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Bar and Waiting

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Blog

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7/15/2020

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It’s been just over three months since the doors of our pubs, restaurants and bars closed and our teams hung up their chef whites and poured their last pints.  The moment our government announced that we could reopen, the M&B family got busy preparing our pubs and restaurants so we were ready to safely welcome our guests again. We spoke to Casey who works as waiting staff at one of our businesses to find out what her time away from the pub has been like and how she feels after her first week back to work. Here’s the inside scoop: What role do you do and how long have you been with M&B? For the last three years, I’ve worked for M&B as a Team Member at the Plough in Harrow, which is one of our Premium Country Pubs. The flexibility of this job has allowed me to gain some great experience in the hospitality industry whilst studying for my degree at university. What did you miss most while away from work?Just being productive, admittedly I fell into a bit of a rut during the lockdown and felt like I would accomplish nothing with my days, there are only so many zoom quizzes and Netflix series you can watch. Being back at work, back with my team and seeing the regulars has really helped me to mentally get out of that rut and get back to my old self.How did you feel coming back to work?At first, I was nervous and quite anxious at the idea of coming back to my restaurant job, but once I was made aware of the new procedures that have been put in place and I saw them in action I was instantly eased. M&B has been really supportive throughout the lockdown, sharing regular updates on what’s happening within the business and giving us all the information we need on new procedures to make the return to work as seamless as possible.What was the first order you took when your pub reopened? It was a table of two of our regulars who shared that they couldn’t wait to come back to see us. They ordered a Dirty Burger with added halloumi and 7oz Fillet Steak, medium with beef dripping sauce and a side of onion rings. Our regulars probably know the menu as well as we do and know how to put together a mouth-watering meal.What has it been like working in a pub since they reopened?I thought I would have forgotten how to do everything, having been away from my waiting job for such a long time, but once I stepped back into the pub everything came flooding back. It has been so nice to be reunited with the team and the transition has been much easier than I thought it would be. Every single guest has been lovely and really understanding which has made us even happier to be back. What has been changed in your pub post lockdown?There has been a lot to learn and get to grips with since we have reopened our Premium Country Pubs, but I’m grateful that these new measures are in place because it makes the pub feel like a safe place to work. The changes have been carefully planned so that you still get that warm and inviting pub feel and we have had lots of positive feedback from our guests which has been lovely!A couple of the main changes are…We ask all our guests to sanitise their hands when they arrive, and we explain the new safety measures to them.We do more detailed cleaning throughout the day for example, after each guest leaves we clean all table surfaces, table legs, chairs and chair legs before the next guests are seated.All our menus are now paper disposal ones, they are thrown away after our guests have used them.There is social distancing throughout the pub – our table layout has been changed to ensure our tables are at a safe social distance and there are social distancing signs around the pub to remind everybody of the new measures.How do you feel after your first week back and what’s been your favourite part?It’s really good to be back, the pub feels really safe and our guests are happy. It’s almost like there wasn’t a 3-month break (although my feet are adjusting more slowly to the new routine)! Being reunited with the team and welcoming our regulars back to the pub has easily been the best part of coming back to the work. We’ve kept in touch virtually as a team during the lockdown, but nothing beats seeing each other face to face.Find out more about #lifeatmabWe’re over the moon to have welcomed Casey back but the since the safety of our guests and staff is our number one priority we’re making sure that any changes made are in line with government guidelines. It’s the hard work of Casey and the rest of the team that has helped us provide a brilliant service for our guests, where everyone is safe, comfortable and reunited with their perfectly cooked 7oz Fillet Steak. Want to join the M&B family? Explore our bar jobs or find your perfect opportunity by searching our head chef jobs.

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It’s been just over three months since the doors of our pubs, restaurants and bars closed and our teams hung up their chef whites and poured their last pints. Here's Casey's story about what her first week back has been like.

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Steph  Baker

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Steph Baker

Steph  Baker

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Steph Baker

Female bartender standing behind bar
What goes on behind the bar to prepare for a sparkling summer?

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Bar and Waiting

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Blog

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1/7/2020

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1 Is there really anything better than sitting in a beer garden in the sunshine with an ice-cold beer, cocktail or mocktail? With summer on the horizon, we caught up with some of our bar team to find out how they prepare for a sizzling summer behind the bar as part of a M&B bar team, as well as finding out their top tips for a sizzling shift.Chloe - Head Bartender at All Bar One Victoria, Dan and Jack both part of the fantastic bar team at Miller and Carter, The Hayes gave us the low down on life behind the bar.      222 Why did you decide to join our bar team? Chloe, queen of the cocktails, is Head Bartender at All Bar One Victoria and joined our team three years ago because she “loves providing great service, meeting new people and seeing how happy the drinks made make our guests. It’s a nice social job and it’s just a great way to get yourself out there.”  Jack, bartender at Miller and Carter, The Hayes, joined our bar team thanks to the one and only Tom Cruise. “Cocktail is my favourite film of all time. I enjoy getting people to try new things that become their favourites. When I first started, I’d trawl Instagram looking for my cocktails. Everything I make-even when I’m busy looks ready for the ‘gram’!”   What is a typical shift like for you? For Dan, also part of the Miller and Carter bar team, it seems coffee is the key before setting everything up for the day. Next up is a stock take and some bar prep including sugar syrup and cutting up fruit. By Midday guests begin to arrive and “the next few hours are all about having fun with my bar team and making sure our guests get the best experience possible.”   Jack likes to take the quieter lunch-time service to prepare for peak trading and “spend some time with the new starters to give them some extra support reading for the evening rush.” What’s your favourite drink to make?Chloe doesn’t have one specific favourite drink to mix up, but the All Bar One cocktail menu features many of her favourites! It seems cocktails are all our bar members favourites with Dan loving to stir up a classic French Martini and Jack claiming he makes “the best mojito this side of Cuba” and would like to challenge anyone who thinks they can prove him wrong! What’s your least favourite drink to make?“My least favourite would have to be coffees, I’m just not the best with the coffee machine” says Chloe. Dan really doesn’t enjoy making any drinks with Pernod in, whilst Jack doesn’t like “any cocktail request that should be left in the 80’s” despite his favourite film being an 80’s classic! He thinks Pina Coladas should be left on holiday.          What is the best thing about being part of the bar team?Camaraderie tops the list for our terrific trio, the friendships developed at Mitchells and Butlers really do last a lifetime and even when times get tough our teams know they are in it together.Dan: “Camaraderie of being part of the team. Knowing you’re going to be busy- but you’ll get through it together.”Jack: “Camaraderie. Interacting with people who are generally in a fantastic mood and of course the cocktail masterclasses.”Chloe: “No matter what you are going through in your life outside of work, when you walk into your bar you become a new person.”Can you give us your top 3 tips for a successful shift?Chloe: “A positive attitude, team spirit and enjoy the company of both your guests and team.”Jack: “Prep everything, think about your most-used products so you don’t have to move far to get them and try to keep things topped up as no one wants a warm bottle of prosecco or cider!”Dan: “Three words; prep, prep, prep!” Why should others join the bar team?“It’s a good place for quick progression and you can build up great transferable skills. In my opinion, interaction with the team is better than those you meet in an office. I’ve tried 9-5’s and sitting at a desk all day is definitely not for me!” says Jack.Dan loves “being part of a constantly moving industry that combines passion with expertise – making lots of new friends along the way.” Have you gained any hospitality qualifications whilst at Mitchells & Butlers? Dan completed his WSET Level 1 qualification in Wines whilst Chloe and Jack have both been exploring our apprenticeship and graduate opportunities. Jack: “I’m studying full time outside of work at the moment at the moment, so I’ve got a fairly full schedule but have taken a long at the apprenticeships for something to do after I’ve graduated.” Our bar teams have a great time mixing up creative cocktails, making new friends and interacting with our guests. Want to join our friendly team for a summer of fun? View our current vacancies

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Steven Miles

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Steven Miles

Steven Miles

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Steven Miles

Roast Carvery
10 stories that every waiting team understands

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Bar and Waiting

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Blog

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1/6/2020

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 ️1 Of course, you work hard being part of the waiting teams of any pub and restaurant, but it’s fair to say working in hospitality is filled with fun. There are a few stories that are too funny not to share and will make every server nod their head in agreement! Have a read of these 10 stories, as told by our waiting teams at Mitchells & Butlers’ pubs and restaurants across the UK. The missing condiment wake up call. “Waking up in the middle of the night remembering you forgot to give table 34 their ketchup”Kiran, Premium Country Pubs The confused ‘vegan’. “Guest asked to see the vegan menu. Two minutes later, sorry there isn’t much meat on this menu.”Valentin, Vintage Inns        Having a little giggle when you’re asked this. “Can I have a pint of pepperoni please?”  Kayleigh, Miller & Carter    Having a smashing time. “The fear of smashing a glass knowing the guests and team will shout WHEYYY” Courtney, Vintage Inns    Who said romance is dead? “Two seagulls consummating their relationship on the roof to a packed-out beer garden. Once they had finished the garden erupted in cheer and applause. Who said romance was dead?” Lewis, Premium Country Pubs The guest who doesn’t speak French. “Do you have dolphin nose potatoes” Ally, Toby Carvery     23 The plates were too clean… “Excuse me but our plates are too shiny, and we can’t cut our food properly.” “We now refer to it as shiny plate day!”  Suzanne, Harvester    Calamari confusion. “Staring at food so much that in a busy weekend you forget the name of basic items. Putting the pot of tea down, here’s your calamari.” Maderson and Kirsty, Miller & Carter Birthday blunder. “Put a note in bookings for a table celebrating a 60th birthday, the waitress wrote a card and a sign, guest arrived, and it was her 50th birthday. Thankfully she took my typo with good heart!” Alison, Miller & Carter Christmas chaos “After a busy festive period, I was doing a food shop at my local ASDA and found myself shouting ‘mind your backs’ to strangers who were in my way!” Ben, Premium Country Pubs    

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Rachael Langley

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Rachael Langley

Rachael Langley

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Rachael Langley

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