Become a General Manager within as little as 6 months through our General Manager in Training role!
Become a General Manager within as little as 6 months through our General Manager in Training role!
Do you have experience of leading a team to success and fancy making a move into the hospitality industry? Or maybe you already have experience in hospitality management and are ready to take the next step in your career. If so the position of a General Manager Designate (GMD) could be the perfect role for you!
And the best news is the majority of our General Managers in Training are behind the bar of their own business within 6 months!
So, I know you are probably wondering, what does a General Manager Designate job role consist of and how does it differ form a General Manager role.
In this blog we will speak to GMD Emma who after 16 years in a different industry wanted to take on a new challenge and take the next step in her career, moving into the hospitality industry.
Why did you decide to join hospitality?
I was working in my previous career for 16 years and had lost my enthusiasm for the industry. I wanted a new challenge. I had wanted to get into the hospitality industry for a while and when I saw the GMD role advertised, I jumped at the chance. I really didn’t think I would be given the chance with my lack of experience in hospitality. During my interview it was explained that they were looking for hardworking passionate individuals and I knew I could bring that to the table. My passion is guest experience and I wanted to take that into a role where I could be more creative every day.
How have you found the transition into hospitality management?
It has been an interesting and exciting transition. There was a lot to learn. I’ve had so much support from everyone at M&B. From the people I was on my induction week with, my brilliant Retail Business Managers (RBM) and the other General Managers (GM) in my district. Everyone has reached out and lent a hand when I’ve needed it. The training is really useful and thorough. I know where I can go to find the answers I need and I am picking more and more up every day.
How has your past experience prepared you for a role as a General Manager in hospitality?
I have a lot of experience in team training and how to get teams to excel. Building confidence in team members and showing them how to enjoy their work. I have bought this experience with me and now relay this to my own team. My past experience also enabled me to understand business needs and cost control helped me to understand how to run the restaurant successfully.
What have you enjoyed/found different to your old role?
I enjoy the guests we get to make happy every day. Getting positive reviews from guests from something you or your team have had an impact on us really rewarding. Also turning a negative situation into a positive for a team member or guest is what makes the job worthwhile. The training and induction is more supportive and informative than any other industry I know of.
What does your current role involve?
My current role ranges from all aspects of running the business. Forecasting my sales figures with my RBM, controlling costs to keep the business profitable, analysing previous weeks business to see what went well or how we can improve. Inputting team schedules, ordering stock and managing stock levels, keeping the building safe and booking in maintenance. I train my team along with my management team. Look out for and hire new talent. Keep the kitchen running smoothly and meeting all aspects of health and safety for guests and team. Replying to all of our guests comment and queries. We have weekly meetings as a district and have tasks to complete, leading by example.
What is the best thing about working for Mitchells & Butlers?
The best thing about working for M&B is the support and feeling that you are part of a family. I keep in touch with everyone who was on my induction week via WhatsApp groups and meet ups. Even though we all work for different brands we support each other and help each other through our training. The support I receive from my RBM has been amazing. He is always on the end of the phone or free for a coffee when I need him. Everyone in head office has been really supportive and the learning and development team are there when you need them. What I enjoy the most is ensuring all our guests have an enjoyable time when visiting us.
When did you start as a GMD and what are you doing now?
I started with M&B in early January 2023, and I took over my business as holding General Manager in mid-April. During my training, I spent time at another business with accredited Kitchen Manager Tommy for 4 weeks, to complete my kitchen training. I then went to a further business to work with an experienced General Manager Ashleigh, for my front of house training. I was then given an opportunity to run a further business for a few weeks to find my feet and step into the role before coming to my current business in the position as General Manager.
Ready to make the move? Find out what a career with M&B could look like for you!
Now you have an insight into how your skills and experience can transfer into a hospitality management career with M&B, what are you waiting for? Browse our General Manager Designate jobs with M&B today.
Receive articles like this
See what we're all about
We're shaping a workplace where everyone thrives. Explore the heart and soul of Mitchells & Butlers by checking out our guiding principles.
Some articles you might like
Teaser
ManagementContent Type
BlogPublish date
12/04/2024
Summary
Thinking about becoming a General Manager? Here’s what you’ll need to succeed The path to becoming a General Manager is as rewarding as it is challenging, but success doesn’t happen by chance. I
by
Laura Kelly
Teaser
CultureContent Type
BlogPublish date
12/04/2024
Summary
At Mitchells & Butlers (M&B), our General Managers are the heartbeat of our business, driving excellence in hospitality and creating unforgettable guest experiences. We believe in celebrating su
by
Rebecca Skeet
Teaser
CultureContent Type
BlogPublish date
11/27/2024
Summary
As we approach St Andrew’s Day, it’s the perfect time to celebrate not only the rich culture and history of Scotland but also the opportunities available within Mitchells and Butlers. What is St
by
Rebecca Skeet
Teaser
GeneralContent Type
BlogPublish date
11/22/2024
Summary
In today's busy world of pubs and bars, it's not just about the drinks. What really sets a place apart is how well they treat their guests. At M&B, we believe that every interaction is an opportu
by
Katie Handy
Teaser
ManagementContent Type
BlogPublish date
11/06/2024
Summary
At Mitchells & Butlers, we pride ourselves on the growth and development opportunities we provide to our employees. We recently had the pleasure of speaking with Christian, General Manager of th
by
Rebecca Houseago
Teaser
GeneralContent Type
BlogPublish date
10/14/2024
Summary
A live-in job, you say? Right, well, before we go any further, let’s break down the basics: What is a live-in job? Simply put, it’s a job that includes live-in accommodation as part of the benefi
by
Rebecca Houseago
Teaser
Bar and WaitingContent Type
BlogPublish date
10/07/2024
Summary
So, the job search is on. Many people dread the process and see it as a race to the finish line where they’ll receive the prize of a job. While that should be your ultimate goal, there’s no sens
by
Sue Bayley
Teaser
CultureContent Type
BlogPublish date
10/02/2024
Summary
Mulled wine and pigs in blankets season is upon us, and we're ramping up for a busy time of year. Our hospitality teams work hard all year round, but in December they make experiences extra special
by
Amandeep Chahal
Teaser
GeneralContent Type
BlogPublish date
09/30/2024
Summary
In a world where career longevity is becoming a rare feat, Susan and Chris celebrate a remarkable milestone: 25 years as General Managers at Bassetts Pole, Harvester. Susan and Chris first joine
by
Katie Handy
Teaser
GeneralContent Type
BlogPublish date
08/05/2024
Summary
What is National Sister Day? National Sisters Day is the perfect excuse to celebrate that special bond with your sister, whether she's your best friend, your biggest rival, or a bit of both! Thi
by
Rebecca Skeet
Jobs you might like...
Salary
Competitive Salary
Location
Toby Carvery - Arrowe Park, Birkenhead, CH49 5LW
Departments
Assistant Manager
Hours
Full Time
Vacancy Type
Other role
Brand
Toby Carvery
Location
Birkenhead
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manag
Reference
2343742
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
O’Neill’s Southsea, Portsmouth, PO5 2SX
Departments
Assistant Manager
Hours
Full Time
Vacancy Type
Other role
Brand
O'Neill's
Location
Portsmouth
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manag
Reference
2343652
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Toby Carvery - Buckhurst Hill, Buckhurst Hill, IG9 5HT
Departments
Assistant Manager
Hours
Full Time
Vacancy Type
Other role
Brand
Toby Carvery
Location
Buckhurst Hill
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manag
Reference
2344649
Expiry Date
01/01/0001
Perks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.