Rebecca Houseago at Mitchells And Butlers

Prepare great examples for your interview

Be ready with two or three stories that highlight how you've supported guests, solved problems, or developed your team. Use clear examples to show patience, teamwork, and initiative, even from non-hospitality roles. Specific wins help us picture you delivering the same standard for your guests.

Show you embrace change and challenge

High-volume settings move fast, so embrace change, variety, and teamwork. Show you're open to changing things up with alternative tasks, and learning new systems or adapting budgets. A positive, can-do attitude often matters more than experience so lean into growth.

Let your personality shine

Hospitality is a people-first industry, so let your energy and personality shine. Greet confidently and keep your tone friendly and positive. We notice genuine enthusiasm, be yourself and show your passion.