We have an opportunity for a credible expert looking for their next challenge as an internal Consumer Insight Manager, covering a period of maternity leave for up to 12 months. We are actively seeking an expert in consumer research and data, who will work closely with colleagues and stakeholders within our internal insight team to assess and track brand health across Mitchells & Butlers portfolio of brands. As Consumer Insight Manager, you’ll be abreast of relevant macro and market trends and proactively identify insight gaps and areas of opportunity within the guest experience and brand propositions.

At Mitchells & Butlers, we are at the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. Think of a brand for any occasion, we’re all about providing moments to remember. If you’re passionate about our consumer and insights in the hospitality industry combined, we’d love to hear from you!

You'll be well rewarded...

• Working in a hybrid role, giving you flexibility to work from our Birmingham City Centre office and remotely
• Buy up to an extra 2 weeks holiday – life is for living after all! 
• Annual Bonus Scheme, up to 30% of salary – We’re all about rewarding the hard work everybody puts in
• Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  
• Never a dull moment - fun, laughs and lifelong friends! 
• Flexible working – to fit around the other important things in life   

On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

The Opportunity – Consumer Insight Manager   

As Consumer Insight Manager, reporting into the Director of Insight and Strategic Planning, you will:-

• Proactively work and partner senior stakeholders to identify commercially critical insight gaps and research projects
• Pull together speculative research proposals and present these to senior stakeholders to secure funding
• Analyse and shape data and research outputs into commercially astute, accurate and actionable insights
• Compile a monthly Insight report summarising key insights for the period across brand health and guest experience metrics, market and consumer trends, and notable competitor activity
• Together with Insight colleagues, provide 360⁰ Insight Packs for Mitchells & Butlers brands to support the annual brand planning process
• Manage external relationships including briefing and negotiations with secondary data suppliers, full-service agencies, and fieldwork only agencies
• Create and co-ordinate in-house qualitative and quantitative surveys and focus groups as required
• Manage relevant budgets

What you’ll need to bring to the Consumer Insights Manager role: -

• Min 5 years’ experience in an Associate Director or Senior Insight Manager role
• Experience of qualitative & quantitative research techniques and projects essential
• Experience of working in or with large complex companies with multiple brands and stakeholders is essential
• Ideally experience of working in or with clients from the hospitality and retail sectors
• Ideally a mix of agency and client-side experience
• A hardworking, highly motivated, can-do self-starter
• An engaging and influential communicator able to bring insight to life
• Expert in crafting questionnaires, writing discussion guides, and turning data into key insights and recommendations that are easy to understand and act upon.

What makes Mitchells & Butlers a great place to work?

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.

Sounds like an opportunity where you could make a difference? Apply for this Consumer Insight Manager role today and we’ll be in touch to explore how you could be part of our exciting journey.

Closing Date - Midnight, 21st November 2022