Mitchells and Butlers run some of the country’s best-known restaurants and pub brands across the UK. With 1700 sites and 43,000 employees across 16 brands, this makes our multi-brand operation a key player in the hospitality industry.

Due to internal promotion, we are actively seeking to recruit an Operational Excellence Manager, reporting directly into our Head of Operation Excellence.  This role is a rare and exciting permanent opportunity for a passionate and dedicated Operational Excellence Manager to support our Pubs Division (High Street, Sizzling & Ember Inns).

This is a great development opportunity for a committed individual with sound operational experience within a hospitality business, who has a hunger for focusing on operational excellence and continual improvement. Partnering our Divisional Director for Pubs and their direct leadership teams, this is a mobile role that has an element of travel required.

The Opportunity – Operational Excellence Manager

• Drawing on your experience to effectively play a key role as a divisional facilitator, a planner, and problem solver, whilst being Pubs divisions conscience, communications expert and coach
• Ensuring that the Pubs divisions activity is fully planned and communicated throughout the brand operations team
• Ensuring that all central activity is effectively communicated and actioned within the division.
• Working closely with and partnering aligned central teams to ensure activity if fit for purpose for delivery with frontline teams
• Delivering in partnership with the Divisional Director and their direct reports to ensure divisional and brand priorities are clear, planned and executed through divisional meetings and appropriate communication channels
• Working closely with brand aligned support teams to ensure they are following planning and communications processes and delivering communications in the correct timeframes against their functional plans
• Collaborating across the wider Operational Excellence Team to continuously improve processes, communications, tools, and technology to enhance the efficiency of frontline teams and the delivery of company activity.
• Innovating and implementing evolution to ways of working across the division in partnership with the operational lead

What’s in it for me?

• Company Car
• Private medical plan- to help keep you and your loved ones safe and secure  
• Buy up to an extra 15 days holiday – life is for living after all! 
• Flexible working – to fit around the other important things in life   
• Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in
• Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its steak night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  
• Charity is important to us. From the companies charities to the ones closest to your heart; you can choose how to give something back.  

On top of all this, we offer; a pension, 26 days paid holiday, plus bank holidays, high-street shopping discounts, an online wellbeing hub; and we even give you free shares.

What you’ll need to bring to the Operational Excellence Manager role: 

• Operational experience in senior roles within hospitality is desirable
• Ability to, and be confident in influencing senior executives and frontline operations colleagues alike
• Excellent listening and coaching skills to assist aligned teams to achieve optimal outputs
• Strong verbal reasoning skills to assist in creating clear, concise, and effective communications.
• Excellent written and grammatical skills.
• Excellent ability to work with all key software e.g. Word, Excel, Powerpoint, Sharepoint

Closing Date –  Monday 11th September 2023