Operations Manager - Miller & Carter. UK 'mobile' working
As the Operations Manager for Miller & Carter, you will be directly responsible for leading, coaching and inspiring a team of 5 RBMs to deliver the brands strategic plan, reporting to and working alongside the Operations Director, who has overall responsibility for the brand. You will play a key role in the evolution and development of the brand strategy with the support of central teams to include marketing, human resources, property and finance. You will also have the opportunity to work on company and brand level projects alongside delivering an extensive and fast paced capital investment programme.
Miller & Carter at the present time has 117 restaurants that stretch across the UK. This role will be responsible for 5 Area Managers based in the south. Whilst our head office is located in Birmingham, this role is ‘mobile based’ with a geography that covers UK South.
The brands success is centred around its culture with the primary focus on its people and guest experience, as well as the team’s ability to consistently deliver exceptional quality and great hospitality. It is critical that the newly appointed Operations Manager can demonstrate their ability to both live and drive the culture and be both a mentor and an ambassador to others. The ability to deliver high levels of team engagement and inspire the team to own exceptional standards is key. The ideal candidate for this role will be energising, future focused and lead from the front with passion and pride. They must also be an experienced and proven high performing Operations Manager, able to demonstrate outstanding people, profit, guest and practices results (this performance must be demonstrated in a ‘same level’ role, leading an experienced Area Manager team)
Experience required:
* Proven track record of leading high performing management level teams to deliver exceptional results.
* Good understanding of operational P&L and capital investment.
* Knowledge and experience in food led ‘restaurant’ operation is desirable
Behaviours required:
* Creates a culture where people are empowered to make decisions
* Role models a coaching approach
* Prioritises and makes decisions about talent management and succession planning for the good of the individual, team and organisation
* Helps people set clear goals that deliver the collection’s strategy
* Communicates an inspiring vision for the area of the organisation that contributes to the overall strategy
* Sponsors organisational changes and guides the business through transformation
* Promotes a culture where people feel safe to try new things and learn from what doesn’t work
* Creates an environment where people feel supported and challenged
* Agrees clear performance expectations and regularly reviews progress
Benefits for you:
* Competitive salary - 70k to 90k plus annual bonus scheme.
* Mobile working - the opportunity to work flexibility from home, our head office and from our sites.
* Pension scheme (company pension contribution 7.5%).
* Employee Share Save Scheme, Private Medical Plan and Company Car (optional).
* Extra Holiday - Buy up to an extra 2 weeks holiday
On top of all this, we offer; a 26 days paid holiday, 33% Employee Discount, high-street shopping discounts and many more flexible spend rewards.
Closing date: Midnight, 22nd June 2021
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