Location: Remote (with occasional travel)
Contract: 12-month fixed term
Reporting to: Morgan Dowler

Are you a strategic thinker with a knack for optimising operations? We're looking for a Booking Capacity and Optimisation Manager to join our team! In this role, you'll use our TMS and Collins booking platform to maximise the efficiency and profitability of our reservations and seating arrangements. Your expertise in data analysis, restaurant management, and Excel will be crucial in driving revenue growth and ensuring a seamless customer experience.

Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture perfect steaks, butchered, aged and cooked to perfection. We add a special touch to every occasion. If you fancy yourself as a steak geek, we want to hear from you.

All management employees are enrolled onto our unique and industry leading 3 day Steak School, and we are proud as the ONLY restaurant chain to be awarded ‘The Masters of Steak' accreditation.

WHAT’S IN IT FOR ME?

As part of Mitchells & Butlers, we are a 40,000 strong team with over 13 brands, the opportunities are endless.

• Love dining out? You'll love it even more with a massive 33% discount across all our brands.  Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in.
• Never a dull moment - fun, laughs and lifelong friends! 

On top of this, we offer a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS BOOKING CAPACITY AND OPTIMISATION MANAGER YOU’LL..

• Ensure a seamless and enjoyable booking experience for guests, from reservation to dining.
• Analyse booking patterns and trends to identify opportunities for optimising table utilisation.
• Oversee the Divisions reservation system, ensuring accuracy and efficiency in booking processes.
• Work closely with brand and central management teams to align booking strategies/set ups with operational capabilities
• Evaluate and implement reservation and table management solutions to enhance operational efficiency.
• Collect and analyse data on reservations, customer preferences, and dining patterns.
  
  

WHAT DO I NEED?

It takes a mixture of ingredients to make the perfect dish, and our teams are no different. You will have...

• Proven experience in restaurant management, with a focus on reservations and capacity optimisation.
• Strong analytical skills and proficiency in data analysis tools and software.
• Excellent communication, organisational, and problem-solving skills.
• Demonstrated ability to develop and implement effective strategies for optimising operations.
• Excellent Excel skills including the use of Pivot tables.
• Proficient in using reservation and table management systems specifically Zonal Events and TMS Tables
• Ability to work flexible hours, including evenings and weekends, as required.