We have a great 12-month opportunity for a Business Support Advisor. As a Business Support Advisor, you’ll be working at our Birmingham City Centre head office as part of our Shared Services team, providing operations support for over 1600 frontline businesses. You will act as the first point of contact for queries and issues affecting the day to day running of our businesses.

Please note: This role offers the opportunity for either a part-time or full-time position. Please outline in your application which job type you would ideally be looking for.

You’ll be well rewarded…

·  Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  What’s more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend’s discount.

·  Buy up to an extra 2 weeks holiday – life is for living after all! 

·  Never a dull moment - fun, laughs and lifelong friends! 

On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

The Opportunity – Business Support Advisor

·  Taking ownership of all Business Support queries from General Managers and RBMs, along with facilitating the head office switchboard calls and reroute to necessary departments

·  Capturing accurate information enabling queries to be investigated and responded to effectively using ServiceNow software

·  Liaising with all internal departments and external suppliers to resolve outstanding queries within an agreed SLA

·  Working within agreed timescales, ensuring our businesses and internal customers receive prompt and flawless service

·  Applying a high degree of organisation to the working day to complete a variety of assigned daily tasks

·   Provide administrative support for the Remodel/Acquisition/Conversion and Disposal program.

What you’ll need to bring to the Business Support Advisor role:  

·  Previous customer service experience, ideally in a hospitality setting or a large corporate Shared Service environment

· Good written and communication skills, ability to adapt tone to various audiences within a variety of communication channels

· Proven track record in planning/organising & prioritising in a highly reactive environment

· Previous experience of utilising Microsoft applications

· Able to think on your feet quickly and adapt

What makes Mitchells & Butlers a great place to work?

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.

Sounds like an opportunity where you could make a difference? Apply for this role today and we’ll be in touch to explore how you could be part of our exciting journey.

Closing Date - Midnight on Tuesday 4th October 2022.