We are actively recruiting for a Drinks Quality Training Partner on a 12-month fixed term contract to join our Learning and Talent team! Working in a mobile role, you will be responsible for implementing the drinks learning strategy across the estate and driving drink sales and profits by developing and increasing the skills, knowledge, and engagement of retail managers and team members. You’ll be partnering with learning and brand teams to deliver effective and engaging drinks training across both digital and face to face methodologies.

If you have a passion for drinks and training, then we want to hear from you!

About us…

Serving with pride since 1898, Mitchells & Butlers are the heart of UK hospitality. In fact, you already know us, even if you don’t realise it! We own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery. We are Mitchells & Butlers, and we set the industry standard.

What’s in it for me?

• A Company Car
• Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  
• Mobile working: the flexibility to work from home, the office or one of our sites 
• to fit around the other important things in life   
• Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in.  
• Buy up to an extra 2 weeks holiday – life is for living after all! 

On top of all this, we offer; a pension, 26 days paid holiday, private medical plan, high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

What makes Mitchells & Butlers a great place to work?

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger. We continue to build a culture that values our differences and embraces them as strengths, and we recognise that there is always work to be done.

What will I be doing?

• Creating high quality drinks training that improves guest drinks quality satisfaction scores and ABCQ ratings and supports volume growth through operational effectiveness.
• Improving frontline engagement in both online and face-to-face drinks training, driving improvements in like-for-like completion rates.
• Collaborate with drinks procurement and operations, leveraging supplier support for training content and drinks training funding.
• Improving the appropriateness of drinks learning and drinks implementation training, ensuring that the end user and operational requirements are embedded within the content.
• Positioning drinks training as a resource to support year-round skills development, ensuring training is completed by all new starters, and those that have progressed, as part of their continuing development with Mitchells & Butlers.
• Investigating areas of drinks skills deficit and to recommend learning solutions that would improve operational performance.
• Collaborating with Learning Design, building new drinks quality and speed of service learning that delivers a positive ROI.
• Owning the drinks implementation training process.

What do I need?

Just like our brands, our teams are diverse. You’ll need...    

• Great knowledge of drinks and drink production
• A track records of improving drinks quality and sales in an operational environment
• Experience in coaching, ideally at L5 standard or above
• Experience in training and facilitation
• Excellent communication skills
• Highly motivated and organised
• High level of interpersonal skills and a confident communicator, both verbally and written, with the ability to influence key stakeholders

Could you be a great addition to our team? Apply for this Drinks Quality Training Partner role today and we’ll be in touch to explore how you could be part of our exciting future.

Closing date: 13th November 2023