We have a 12-month FTC opportunity within our award-winning HR Shared Services team for a HR/Payroll Advisor. Working in our Birmingham city centre head office, this is a perfect opportunity for somebody looking to gain valuable HR experience by acting as a first point of contact for HR & Payroll related queries from our employees in our pubs, restaurants, and bars and employees from our Retail Support Centre. This role is key in resolving a range of queries in a swift and positive manner.

What’s in it for me?

• Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered
• Never a dull moment - fun, laughs and lifelong friends!
• Dedicated Social Committee – Offering sports events, days out and even a bake off to take part in!
• On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts, an online wellbeing hub; and we even give you free shares!

 What will I be doing?

• Successfully handling telephone HR/Payroll queries from our employees, delivering a great service whilst adhering to team & departmental service level agreements
• Competently logging, monitoring, and chasing open HR/Payroll calls within our internal call logging system
• Liaising with other internal departments and third parties to maintain scripting and FAQs for effective query handling
• Logging and responding to feedback from the organisation about the Employee Shared Services Centre

What do I need?

• Experience in a HR/Payroll environment, with experience of PeopleNet/SAP HR is highly desirable, though not essential
• A sound working knowledge of Microsoft Outlook, Word, Excel and Powerpoint
• A passion for delivering a great service
• To be highly motivated and organised, with the ability to pro-actively problem solve
• Proven experience working well in a collaborative environment
• Strong communication skills
• The ability to handle dispute constructively and fairly

Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different. 

Closing date: Midnight, 13th September 2022