Are you a curious, hard-working and reliable ‘people person’ with a passion for problem solving? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to hear from you!

We have a 6-month Fixed Term opportunity within our award-winning People Services Team, working within our Business Support Team, who play a key role in supporting our pubs, bars and restaurants. Working in our Birmingham city centre head office, this is a perfect opportunity for somebody looking to gain valuable HR and operational experience, being responsible for providing information, assistance, and full administration support for a range of operational queries to our businesses. 

You’ll be well rewarded…

• Working 35 hours per week, Monday to Friday, with some flexibility where required.
• 33% off at all our brands, including our hotels. Whether it’s date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered  
• A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary) 
• Private healthcare, dental plan, cycle to work, and keep fit schemes  
• 26 days annual leave plus bank holidays, plus option to buy up to 2 weeks extra holiday  
• Opportunity to opt in to Sharesave Plan, enabling you to save to buy shares or have money returned  

The Opportunity – People Services Advisor – Business Support:

• Taking ownership of all Business Support queries from General Managers and RBMs, along with facilitating the head office switchboard calls and reroute to necessary departments
• Capturing accurate information enabling queries to be investigated and responded to effectively using ServiceNow software
• Liaising with all internal departments and external suppliers to resolve outstanding queries within an agreed SLA
• Working within agreed timescales, ensuring our businesses and internal customers receive prompt and flawless service
• Applying a high degree of organisation to the working day to complete a variety of assigned daily tasks
• Provide administrative support for the Remodel/Acquisition/Conversion and Disposal program
• Supporting our business through affective coaching and problem solving using high support, high challenge techniques.  

What you’ll need to bring to the People Services Advisor role: 

• Previous customer service experience, ideally in a hospitality setting or a large corporate Shared Service environment is highly desirable, though not essential
• A sound working knowledge of Microsoft 365
• A passion for delivering a great service
• To be highly motivated and organised, with the ability to pro-actively problem solve
• Proven experience working well in a collaborative environment
• Strong communication skills

What makes Mitchells & Butlers a great place to work?

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.

Sounds like an opportunity where you could make a difference? Apply for this People Services Advisor role today and we’ll be in touch to explore how you could be part of our exciting journey.

Closing Date - 11.59pm on Thursday 19th February