People Services Analyst.

Are you a curious, hard-working and reliable ‘people person’ with a passion for problem solving? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to hear from you!

We have a 12-month FTC Maternity cover opportunity within our award-winning People Services Team, embedded in our first line support teams, offering expert advice and recommendations. Working in our Birmingham city centre head office, this is a perfect opportunity for the successful candidate to demonstrate they can make an impact and affect change in the way we support our business. This role is a interesting mix of maintaining and developing our support services as well as using data to provide insights and recommendations for continuous improvement.

This role is based out of our Birmingham City Centre Head office.

You’ll be well rewarded…

• Love eating out? You’ll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  What’s more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend’s discount.
• Never a dull moment – fun, laughs and lifelong friends! 

On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts; and we even give you free shares! There’s also a free employee helpline- to support you with whatever life throws at you.

The Opportunity –  People Service’s Analyst

• Offering expert and timely support to our advisors and Team Leads in the first line support teams.
• Leading change projects based on finding relating to our systems and query data.
• Improving our digital offer on Connect, ServiceNow and knowledge bases.
• Supporting our business through affective coaching and problem solving using high support, high challenge techniques.  
• Delivering cross function projects at pace as a lead.
• Delivering expert advice and recommendation based on Accommodation data.

What you’ll need to bring to the People Services Analyst role: 

• Ability to work independently and lead projects keeping key stakeholder engaged and motivated.
• Experience in a HR, Payroll and Business Operations environment.
• A robust working knowledge of Microsoft 365
• A passion for delivering a great service
• To be highly motivated and organised, with the ability to pro-actively problem solve
• Proven experience working well in a collaborative environment
• Ability to present findings in both a verbal and report format.
• Strong communication skills

The following is desirable but not essential:

• Experience of using SAP HR and Payroll
• Knowledge of HR processes
• Working knowledge of ServiceNow
• A CIPD/CIPP Qualification or equivalent

What makes Mitchells & Butlers a great place to work?

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.

Sounds like an opportunity where you could make a difference? Apply for this role today and we’ll be in touch to explore how you could be part of our exciting journey.

Closing Date – Friday 10th May 2024