Join Our Team as a Retail Capability Partner
Empowering Leaders. Driving Performance.
Are you a seasoned coach with a proven ability to build strong stakeholder relationships? We’re expanding our highly respected and successful team and are excited to offer a new opportunity an experienced HR Business Partner or Business Coach to join us on a permanent contract.
With over 1,700 managed sites, we’re proud to be at the heart of British hospitality—home to beloved brands, vibrant bars, charming country pubs, and the local gems you didn’t know we owned. If you share our passion for hospitality and people development, we’d love to hear from you.
About the Role
As a Retail Capability Partner, you’ll play a pivotal role in coaching and developing our General Managers, helping them grow their leadership capability, drive sales, and improve profitability. You’ll work alongside a close-knit team of four Retail Capability Partners and a People Partner, reporting into a Head of People and aligned to one of our operating divisions.
Your responsibilities will include:
- Delivering high-impact coaching across a defined geography.
- Building trusted relationships through high support and high challenge.
- Ensuring robust inductions, timely access to learning, and fair progression opportunities.
- Supporting capability growth and the achievement of key HR metrics across the division.
This is a mobile role, requiring travel up to three days per week, with occasional overnight stays. A flexible approach and a valid driving licence are essential.
You’ll be well rewarded…..
We believe in rewarding our people. Here’s what you can expect:
- Company Car or Car Allowance
- Flexible working arrangements to support work-life balance
- 33% discount across all our brands—from date nights at Miller & Carter to Sunday roasts at Toby Carvery
- 20% discount for up to five friends and family members
- Generous benefits package, including:
- 26 days paid holiday
- Pension scheme
- High-street shopping discounts
- Free shares in the business
- Employee assistance helpline
And of course, you’ll be part of a team that values fun, friendship, and making a real difference.
The opportunity
To support General Managers in achieving operational excellence, financial growth, and exceptional customer service by providing expert coaching and strategic guidance. The Retail Capability Partner will work closely with managers and teams across a Mitchells & Butlers trading division to drive sustainable success.
Key Responsibilities
- Conduct in-depth assessments of business operations, financial performance, and customer service standards.
- Deliver one-on-one and group coaching sessions to General Managers.
- Support General Managers in implementing best practices in areas such as sales growth, revenue management, cost control, team training, and guest experience.
- Support the development of retail capability as an organisational priority.
- Leverage the support of others to deliver the businesses people strategy through effective positioning and influencing.
- Monitor progress against KPIs and provide ongoing support.
- Collaborate with internal stakeholders and external partners to enhance service delivery and business outcomes.
What you’ll bring to the role:
Key Skills & Competencies
- Strong understanding of hospitality operations.
- Proven coaching or consulting experience, ideally in a hospitality setting.
- Excellent interpersonal and communication skills.
- Analytical mindset with the ability to interpret financial and performance data.
- Ability to influence and motivate individuals and teams.
- Strong organisational and time management skills.
- Comfortable working independently and managing multiple relationships.
Qualifications & Experience
- Coaching qualification or certification highly desirable.
- 3+ years of experience in hospitality management and / or business coaching.
- Experience with tools such as performance dashboards and training platforms.
Closing Date - 11:59pm Wednesday 3nd September 2025
