Do you share our love for the vibrant world of hospitality and customer service combined?

As a Hotel Reservations Agent, you will be responsible for securing reservations for Mitchells & Butlers Innkeeper’s Collection brand by providing excellent customer service and building relationships with corporate clients. You will also provide support to our Innkeeper’s teams on site to enable the guest a great stay. Working in our Birmingham city centre head office, you’ll be part of friendly Innkeeper’s Lodge Central Reservations team where you’ll be required to work shifts on a roster covering all days of the week and you will also need to be flexible to ensure cover during holiday periods sickness.

Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. It’s been a tough year, but we’re not letting that stop us! Our investment programme is already underway, and we have been working in the background to make sure we come back stronger than ever.  If you’re as passionate about hospitality as we are, we want to hear from you!

What’s in it for me…?

• Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  
• Never a dull moment - fun, laughs and lifelong friends! 
• Dedicated Social Committee – Offering sports events, days out and even a bake off to take part in!
• Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in
• Buy up to an extra 2 weeks holiday – life is for living after all!   

On top of all this, we offer; a pension, 26 days paid holiday, 33% Employee Discount, high-street shopping discounts, an online wellbeing hub; and we even give you free shares!

What will I be doing…?

• Handling all telephone calls with the highest level of customer service
• Seeking out and create opportunities to maximise sales
• Handling all guest enquiry emails
• Adhering to departmental SLA’s
• Completing daily administrative tasks to support our front-line teams
• Managing Group and Corporate bookings and enquiries
• Supporting the Hotel teams on site with booking and reservation enquiries, opportunities and issues, and to assist in resolution

What do I need…?

Just like our brands, our teams are diverse. You’ll need...  

• Strong verbal and written communication skills
• Competent in all MS products
• Customer service or office-based administrator experience preferred
• Previous work with a reservation’s product, such as Rezlynx/Opera would be beneficial

Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different.