Working towards a team leader role: Olivia's apprenticeship story

Emily Smith our consultant managing the role
Posting date: 26 August 2020

Olivia completed our Team Leader Level 2 programme at Pretty Pigs, a Stonehouse restaurant in Tamworth. She spoke to us about the programme:

What do you like best about working for M&B?

The people in the business, opportunities to progress. 

What attracted you to a M&B apprenticeship?

Help to support with progression 

What has been your highlight of the apprenticeship experience?

Nikki my trainer, and the apprenticeship helped me to grow confidence and learn new skills. 

What is your favourite part of your job role?

Serving guests and meeting new people.

Has the apprenticeship made you view your job role differently?

Yes, I feel like I learn all aspects of being a team leader, seeing the business as a whole.

Were there any challenges in your role, if you how did you overcome them?

Managing more mature members of staff, working on it – adapt my approach.

Would you recommend an apprenticeship to your team or friends?

Yes.

What would you tell someone who is considering starting a M&B apprenticeship?

Do the work within timeframe set, don’t leave it til last minute!

What is your next career goal?

District Trainer.

Would you consider doing the next level to further enhance your skills?

Yes.

Interested in an Apprenticeship?

At Mitchells and Butlers, we have a range of apprenticeships to suit people at every level, whether that's chefs, management or bar and waiting staff. 



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Our stories

Is an apprenticeship right for you? Here's what our apprentice Hannah has to say

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Hannah completed her Level 2 Bar and Waiting apprenticeship at the Crown & Anchor – a Sizzling Pub in Birmingham. Sizzling is one of the 13 brands here at Mitchells & Butlers and we’re proud to share Hannah’s experience working there. No matter whether you’re fresh out of school or want to retrain in the hospitality industry, Hannah explains why an apprenticeship could be right for you:“I wanted to learn and gain qualifications so I could progress for the future”For Hannah, getting on-the-job experience and a qualification under her belt was the main motivation to do an apprenticeship. Our programmes are designed to put you straight to work and give you valuable experiences from the very first day. Not to mention you’ll have fun and enjoy the support of your new work family – one of the five reasons you’ll love an apprenticeship with M&B.“I don’t like being in classrooms, they get me really frustrated”Our apprenticeship programmes recognise that every person learns differently and for a lot of people classrooms learning comes with its challenges. Each of our three apprenticeships are split between coursework and practical learning – so all the information you read you’ll then get to apply on your next shift. If you know that you learn best by doing, this is experiential learning and means an apprenticeship is made for you!“After my apprenticeship, I can go on to do level 3 which is more of the management side”Hannah tells us that one of the best bits about her apprenticeship was knowing that there was a higher qualification available after. Clearly, Hannah’s very career driven and if you too then an apprenticeship is the perfect opportunity to pick up some transferrable skills and earn while you learn.“Managing my own pub is my dream job”At M&B, we love to hear that our colleagues have big dreams and we’re beyond happy that our apprenticeship programmes will help them reach their long-term goals. We’ll invest in your training and development right from the beginning and you’ll have a trainer to guide you every step of the way. And if you don’t know what your dream job is or have a clue where you want to be in five years, don’t worry. We’ll help you figure out what your strengths are, which pub and restaurant job is right for you and show you how you can carve out a rewarding career at M&B. “At my age, I didn’t think I could do [an apprenticeship]”Hannah is 22-years-old but her preconception of an apprenticeship is that you have to be fresh out of school to do one. If you thought the same as Hannah you’re not alone, many people believe these programmes are made for young people and they wouldn’t gain as much from it if they’ve already started working. So, we’re setting the record straight right here – apprenticeships are for people of all ages, backgrounds and experience levels. And, with around 75% of apprentices remaining in employment after completing the programme, it’s a great way to kick-start your career.Begin your apprenticeship journey with M&BWe’re looking for more ambitious people like Hannah to join our apprenticeship programmes and with over 1,600 businesses around the UK M&B are sure to have the local job you’re looking for. Join us an apprentice and you’ll gain a qualification and a second family too! View our apprenticeships here or to hear more stories like Hannah’s, check our apprenticeship experiences.

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5 reasons you'll love an apprenticeship with Mitchells & Butlers

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Are you toying with the idea of doing an apprenticeship rather than going to university? Or maybe you’re already working but you think a qualification will boost your CV? Whatever stage you’re at in your career we want to help you make the right decision for your next steps. Yes, we might be biased, but we truly believe our apprenticeship programs are the bee’s knees. They give you the skills you need to succeed and - bonus -  you’ll even have fun along the way! Intrigued? Here are five reasons you'll love an apprenticeship with Mitchells & Butlers: You’ll receive support every step of the wayAn apprenticeship is extremely flexible. Each day is structured differently, and on the days where you have a shorter shift you’ve got the time to get your head down and stuck into your coursework. Managing your time between the two might sound like a juggling act, but this is what your trainer is there for. Don’t believe us?  Take it from Sophia, one of our apprentices, who told us about the highlights of her course: "The relationship I had with Ellis my trainer from the get-go. She was always there and ready to offer help and support." Sophia went on to tell us how the program empowered her to help her colleagues, even the ones who weren’t doing an apprenticeship. This supportive environment is just what we love to see at M&B.You'll gain a second familyOkay, it might sound cliché to say this but it’s really true. Don’t take our word for it though, here’s what Gina – bar and waiting apprentice – has to say: "We’re not a team, we’re a family" Our apprentices make life-long friends - and some have even been lucky enough to find love -at M&B so it really is so much more than a job. What’s more, having a good support system at work is one of the key ingredients for job satisfaction.There's a great balance between fun and hard workAnother key to being happy at work is finding something that is fun and rewarding, and if working with other people gives you your buzz then you’ll love a hospitality apprenticeship. You get to interact with new people every day and make sure that every guest’s experience is as memorable as the last. Knowing that someone has walked out of one of the M&B pubs, bars or restaurants with a beaming smile on their face because of your work… well it just doesn’t get much better than that!You earn while you learnUniversity or work? Learning or getting out there to earn money? There’s no need to choose between the two because an apprenticeship is designed so that you can learn while you earn. Your time will be split between completing coursework and then using that knowledge to help you at work. "I don’t like being in classrooms, they get me really frustrated" - Hannah, bar and waiting apprentice What makes an apprenticeship a great option for people like Hannah is that it’s a different way of learning and unlike school. Learning on the job can be much easier because you understand why the skills are so important and what situation you’ll need them in.But don’t let this fool you into thinking an apprenticeship is only for those between 16- and 18-years-old. With our apprenticeships, there’s no age limit and you can gain a lot from the program even if you’ve started working.It opens new doors for youPerhaps you’ve been working in  hospitality  and you’re ready for a challenge, or you’ve worked in a different industry and you think this could be an exciting adventure. Whatever’s brought you here, we’re glad it has because an apprenticeship at M&B is a great opportunity to learn something new and go after a passion of yours. Many of our apprentices have big dreams for their future. For some, it’s the goal of running their own pub while others are set on rising the ranks at Mitchells & Butlers. But for those who haven’t had their eureka moment that tells them what career path to follow, or for people who are still on the fence, there’s no need to worry because this is where we can help. Check out our blog - how to choose the right hospitality apprenticeship – to get an overview of the three different apprenticeships we have at M&B.Find an apprenticeship with M&BSo, we’ve convinced you that an apprenticeship at M&B is just the ticket for you - now all that’s left to do is start applying. We have a limited number of spaces on our apprenticeship programs so don’t miss out – check out our management apprenticeships or browse chef apprenticeships here.

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Whatever stage you’re at in your career we want to help you make the right decision for your next steps. Here's why we think our apprenticeships are the bees knees.

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