Flying High - From Cabin Crew to Team Member

Flying High - From Cabin Crew to Team Member

Steven Miles our consultant managing the role
Date posted: 20/07/2021

At Mitchells & Butlers (M&B) we recognise that your work experience, regardless of the industry, provides you with great transferrable skills that you could bring to a job with us.

We caught up with team member Danielle who, having worked as Cabin Crew for 2 years, found herself on furlough last summer, so joined M&B at the Thames Court in Shepperton…

 

What made you look for a job in hospitality? 

I was put on furlough from my Cabin Crew role and I enjoy being social, chatting to people and trying to put a smile on people's faces, so it felt like a natural fit to find out which pub and restaurant was right for me. I am currently back flying after a period of furlough and still working at my M&B job when I have my days off. I just let my General Manager know when I can work and he fits me in to the rota, which I am very grateful for as it is a great help to have the flexibility. 

  

How did you find the transition from Cabin Crew to your team member position in M&B?

There are a lot of similarities between both roles, the main thing being giving 100% great customer service to all customers. So, the transition was fine as I am used to trying to achieve this daily.  I would say the only difference is with M&B I don’t have to be at work for 5am haha!

Are there any parallels in your pub job to your Cabin Crew job?

As I said before there are a lot of similarities. Both roles are very customer focus and also having the knowledge of food allergies is really important in both roles. Also, dealing with situations such as people celebrating birthdays or even grieving a loved one. You never really know what type of day you're going to get which I love, every day is different and a learning curve.  

What are the biggest differences?

I would say the biggest difference is the time my day starts. My cabin crew job my day could start at 5am and could finish at 6am as whilst I’m working the passengers are all sleeping. One other big difference is the customers from different destinations, it's up to us to know the key facts and knowledge about what is needed to help us serve our customers and what could be disrespectful in one Country, could be good manners in another. With working with M&B most of our customers are family's looking to have a lovely lunch, dinner or just popped in for a drink so it is more relaxed which I love.  

Would you recommend Mitchells & Butlers to anyone currently working, or on furlough, from their Cabin Crew job?

I would definitely recommend M&B to anyone who is looking for a job while they are on furlough or alongside their Cabin Crew job. It was great while I was on furlough last summer enjoying the weather but still getting up and having that routine with my pub job, and now I just fit both jobs around each other.  

 

What is the best thing about working for M&B?

I enjoy the 33% staff discount haha! And the great range of bars and restaurants. But really, I enjoy the team I work with. We all get on really well and have a good laugh while at work, but still working our butts off. I have made some friends for life. 


Bring your transferable skills to a job at M&B

Are you ready for a change? With 80% of the UK living within 5 miles of an M&B pub, we're bound to have an opportunity for you. Search for your local job, or explore our culture and benefits pages to find out more about why M&B could be a great fit.

List #1

Some articles you might like

A man standing behind a bar, pulling a pint of beer for a woman.
Is running a pub hard work?

Teaser

Management

Content Type

Blog

Publish date

04/30/2024

Summary

We’ll get straight to the point - running a pub can be hard. Whether it’s a fast-paced environment, regulations, cracking customer service, or working on the grind, you’ll have a lot to keep you busy

Teaser

Find out more
Rebecca Skeet

by

Rebecca Skeet

Rebecca Skeet

by

Rebecca Skeet

How a part time Assistant Manager role has offered Mary a better work life balance

Teaser

Company update

Content Type

Blog

Publish date

11/07/2023

Summary

Are you searching for a job that you can fit around other commitments in your life? If your answer is yes, then you are not alone. In a recent survey, four out of five British workers expressed

Teaser

Assistant Manager Mary has worked her way up through M&B and following the birth of her son she now works as a part time Assistant Manager, which allows her a positive work life balance.

Find out more
Sue Bayley

by

Sue Bayley

Sue Bayley

by

Sue Bayley

Barr staff decorating bar
Why hospitality jobs are great for students at Christmas

Teaser

General

Content Type

Blog

Publish date

10/19/2023

Summary

As the wintery nights roll in, something magic this way comes. The season to be jolly is fast-approaching, and what better way to make your Christmas merry and bright than snagging a fun seasonal

Teaser

As the wintery nights roll in, something magic this way comes. The season to be jolly is fast-approaching, and what better way to make your Christmas merry and bright than snagging a fun seasonal role?

Find out more
Nicki Hodson

by

Nicki Hodson

Nicki Hodson

by

Nicki Hodson

Smiling bar staff pouring a pint, working in hospitality
Jobs in the hospitality industry: is a pub job for you?

Teaser

General

Content Type

Blog

Publish date

08/25/2023

Summary

'Food and Beverage' is the largest of the four sectors in the UK hospitality industry. That’s everything from that sizzling steak you order at Miller and Carter to the refreshing drink you enjoy at

Teaser

Searching for jobs in the hopsitality industry? Choosing the right pub or restaurant job can feel like a puzzle. We’ve got the know-how to help you find success

Find out more
Jess Birch

by

Jess Birch

Jess Birch

by

Jess Birch

man in a restaurant handing a menu to a guest sat at a table
Top 5 tips to dazzle your guests in a waiting job

Teaser

Bar and Waiting

Content Type

Blog

Publish date

04/28/2023

Summary

One of the reasons so many people love working in hospitality is because of the people they meet. Whether it’s serving a local that has come in for their ‘usual’ or greeting a bunch of newcomers

Teaser

Find out more
Rebecca Skeet

by

Rebecca Skeet

Rebecca Skeet

by

Rebecca Skeet

young man wearing chequered shirt holding two plates of food
What are some of the best jobs for under-18-year-olds?

Teaser

General

Content Type

Blog

Publish date

10/04/2022

Summary

Are you under 18 years old and looking for a job? You've come to the right place. Across the many brands at Mitchells & Butlers, we hire under 18s in a few different roles. Not only does that give you

Teaser

Find out more
Rebecca Skeet

by

Rebecca Skeet

Rebecca Skeet

by

Rebecca Skeet

woman and man standing behind a bar lent in laughing
Why a pub job is the perfect summer job

Teaser

General

Content Type

Blog

Publish date

06/08/2022

Summary

Whether you’re a school leaver, a student, or a parent looking to put some extra cash in the bank, a summer pub job can be the perfect solution. But how do you find that ideal summer job that’s fun, a

Teaser

Find out more
Rachael Langley

by

Rachael Langley

Rachael Langley

by

Rachael Langley

man in chef whites passing plated food to a woman
Why a uni transfer at M&B was the best summer job for Ben

Teaser

General

Content Type

Blog

Publish date

06/01/2022

Summary

Are you heading off to university in September? Are you looking for a job for the summer holidays before you go? Do you want to keep working for some extra cash whilst you’re studying? Enter: M&

Teaser

Find out more
Hazel Laughey

by

Hazel Laughey

Hazel Laughey

by

Hazel Laughey

How M&B provided a supportive environment during Aidan's transition from female to male

Teaser

Culture

Content Type

Blog

Publish date

04/05/2022

Summary

Aidan has been with us for 8 years. He is trained in both back of house and front of house roles but currently works as a Night Porter/Relief Staff Member at Toby Carvery/Innkeepers Lodge Bessac

Teaser

We spoke to Aidan about his experience of working at M&B as a member of the LGBTQ+ community.

Find out more
Kim Lane

by

Kim Lane

Kim Lane

by

Kim Lane

Hands holding up flags and LGBTQ+ signs
The power of inclusiveness and Daniel's experience of the LGBTQ+ community at M&B

Teaser

Kitchen

Content Type

Blog

Publish date

01/27/2022

Summary

This month we caught up with Daniel from All Bar One in Guilford, who decided to return to the M&B family after spending a few years with another company. Having also gained experience withi

Teaser

Daniel tells us why he re-joined M&B because he felt it was somewhere he could feel good about himself as a member of the LGBTQ+ community

Find out more
Emily Smith

by

Emily Smith

Emily Smith

by

Emily Smith

Jobs

Jobs you might like...

Part Time Team Member

Salary

Minimum wage plus tips

Location

Toby Carvery - Speke Boulevard, Speke, L24 1XZ

Departments

Waiting Staff

Hours

Part Time

Vacancy Type

Other role

Brand

Toby Carvery

Location

Speke

Description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!  As a Part Time T

Reference

2175169

Expiry Date

01/01/0001

Apply Add to shortlist
Part Time Bar Staff

Salary

Competitive Salary

Location

Bradley Inn, Grimsby, DN34 5NX

Departments

Bar Staff

Hours

Part Time

Vacancy Type

Other role

Brand

Sizzling Pub & Grill

Location

Grimsby

Description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!  As Bar Staff at 

Reference

2175135

Expiry Date

01/01/0001

Apply Add to shortlist
Part Time Food Runner

Salary

Competitive Salary

Location

Bradley Inn, Grimsby, DN34 5NX

Departments

Waiting Staff

Hours

Part Time

Vacancy Type

Other role

Brand

Sizzling Pub & Grill

Location

Grimsby

Description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!  With your suppor

Reference

2175133

Expiry Date

01/01/0001

Apply Add to shortlist
 

job search