What to expect in a Shift Supervisor job at M&B
What to expect in a Shift Supervisor job at M&B
Are you a natural leader, problem-solver, and passionate about working with people? Then a Shift Supervisor job could be a brilliant choice for you.
A Shift Supervisor—sometimes called a Shift Manager, —plays an important part in the leadership of a hospitality team and the day-to-day running of a pub or restaurant.
Clear up all your burning questions you might have about Shift Supervisor jobs, like:
- What is the role of a Shift Supervisor?
- What skills are needed to be a Shift Supervisor?
- How can I become a Shift Manager?
We’ll also point you in the direction of Shift Supervisor jobs that you can apply for today with M&B.
Sound good? Let’s crack on.
What to expect in a Shift Supervisor job at M&B
What is the role of a Shift Supervisor?
A Shift Supervisor’s role is to be part of the everyday running of the venue you’re working at; hosting, serving, and responding to guests while confidently leading your team.
It’s a job that asks you to step into leadership and be a role model for other members of team. This might mean that you are actively involved in training other staff members or helping to maintain high cleanliness and safety standards.
What skills are needed to be a Shift Supervisor?
Excellent Shift Supervisors embody a blend of a few skills—all of which can be gained through practical experience, either on the job or, perhaps, through previous work you’ve done.
Some of the most important skills a Shift Supervisor should have include:
Leadership - being able to motivate a team, guide other team members, delegate jobs, and problem solve are all important parts of working as a Shift Supervisor.
Communication - clear, effective communication with your team members is what sets good Shift Supervisors apart from great ones. This might look like brushing up on your active listening and feedback skills.
Problem-solving - whether it’s thinking on your feet to keep service running smoothly or finding quick solutions to guest requests, being adaptable is a big part of the Shift Supervisor role. As it’s a people-focused job, having strong communication skills is key to resolving challenges and keeping everything on track.
Customer service - having the ability to respond to whatever guests need in a friendly, warm, and efficient way is what employers will look for when hiring Shift Supervisors.
At M&B, respect and passion are both a big part of our overall vision and ethos.
As a Shift Supervisor, you’ll be a role model for other team members, so part of your job will be about modelling interactions with guests in a way that embodies respect and passion—as well as innovation, drive, and engagement.
How can I become a Shift Manager?
To become a Shift Manager, having a solid understanding of leadership in a fast-paced setting is key.
Whether you’ve worked in hospitality, retail, or any high-volume environment, we’re looking for candidates who can confidently manage teams and operations.
We want to know you have the skills to oversee a busy shift, even if your experience isn’t solely in hospitality.
From there, working your way to a Shift Manager job is all about zeroing in on those transferable skills: leadership, communication, conflict resolution, and management. You could consider getting an extra certification in a niche topic to set you apart from other applicants.
At M&B, we’re excited about helping our team grow their careers when they work with us. We provide award-winning training that helps hospitality staff excel and explore promotions as they gain experience.
Find Shift Supervisor jobs at M&B today
Does all of this sound like your kind of thing? If so, we’d love to hear from you. We have lots of opportunities for Shift Supervisors across our brands in the UK.
If you’re enthusiastic, friendly, and have a passion for working in hospitality, then a Shift Supervisor job at M&B could be a superb choice for you. Start exploring our open jobs today and find out what your next exciting role could be.
Receive articles like this
See what we're all about
We're shaping a workplace where everyone thrives. Explore the heart and soul of Mitchells & Butlers by checking out our guiding principles.
Some articles you might like
Teaser
GeneralContent Type
BlogPublish date
07/04/2024
Summary
Whether you’re a school leaver, a student, or a parent looking to put some extra cash in the bank, a summer pub job can be the perfect solution. But how do you find that ideal summer job that’s fun, a
by
Rebecca Skeet
Teaser
Company updateContent Type
BlogPublish date
11/07/2023
Summary
Are you searching for a job that you can fit around other commitments in your life? If your answer is yes, then you are not alone. In a recent survey, four out of five British workers expressed
by
Sue Bayley
Teaser
Bar and WaitingContent Type
BlogPublish date
04/28/2023
Summary
One of the reasons so many people love working in hospitality is because of the people they meet. Whether it’s serving a local that has come in for their ‘usual’ or greeting a bunch of newcomers
by
Rebecca Skeet
Teaser
GeneralContent Type
BlogPublish date
06/01/2022
Summary
Are you heading off to university in September? Are you looking for a job for the summer holidays before you go? Do you want to keep working for some extra cash whilst you’re studying? Enter: M&
by
Rachel Weaver
Teaser
KitchenContent Type
BlogPublish date
01/27/2022
Summary
This month we caught up with Daniel from All Bar One in Guilford, who decided to return to the M&B family after spending a few years with another company. Having also gained experience withi
by
Emily Smith
Teaser
Bar and WaitingContent Type
BlogPublish date
07/20/2021
Summary
At Mitchells & Butlers (M&B) we recognise that your work experience, regardless of the industry, provides you with great transferrable skills that you could bring to a job with us. We caught up
by
Steven Miles
Teaser
Bar and WaitingContent Type
BlogPublish date
08/13/2020
Summary
There's more to being a waiting staff than simply taking orders and delivering food. To truly serve up success, you need to have a wide range of skills – but the good news is that you can learn
by
Rachael Langley
Teaser
Bar and WaitingContent Type
BlogPublish date
01/07/2020
Summary
Is there anything better than sitting in a beer garden in the sunshine with an ice-cold beer, cocktail or mocktail? Or cosying up in a pub with a glass of red wine (or perhaps your favourite alc
by
Steven Miles
Jobs you might like...
Salary
£11.94 per hour plus tips
Location
Harvester - Griffin, Taunton, TA1 2PX
Departments
Shift Supervisor
Hours
Full Time
Vacancy Type
Other role
Brand
Harvester
Location
Taunton
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Shift Superviso
Reference
2350450
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Toby Carvery - Exeter, Exeter, EX2 7HL
Departments
Shift Supervisor
Hours
Full Time
Vacancy Type
Other role
Brand
Toby Carvery
Location
Exeter
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Shift Superviso
Reference
2350420
Expiry Date
01/01/0001
Salary
Competitive Salary plus tips
Location
Miller & Carter - Basingstoke, Basingstoke, RG22 4ET
Departments
Shift Supervisor
Hours
Part Time
Vacancy Type
Other role
Brand
Miller & Carter
Location
Basingstoke
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Part Time Shift
Reference
2350430
Expiry Date
01/01/0001
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.
Perks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…