What to expect in a Shift Supervisor job at M&B

Are you a natural leader, problem-solver, and passionate about working with people? Then a Shift Supervisor job could be a brilliant choice for you.

A Shift Supervisor—sometimes called a Shift Manager, —plays an important part in the leadership of a hospitality team and the day-to-day running of a pub or restaurant.

Clear up all your burning questions you might have about Shift Supervisor jobs, like:

• What is the role of a Shift Supervisor?
• What skills are needed to be a Shift Supervisor?
• How can I become a Shift Manager?

We’ll also point you in the direction of Shift Supervisor jobs that you can apply for today with M&B.

Sound good? Let’s crack on.

What to expect in a Shift Supervisor job at M&B

What is the role of a Shift Supervisor?

A Shift Supervisor’s role is to be part of the everyday running of the venue you’re working at; hosting, serving, and responding to guests while confidently leading your team.

It’s a job that asks you to step into leadership and be a role model for other members of team. This might mean that you are actively involved in training other staff members or helping to maintain high cleanliness and safety standards.

What skills are needed to be a Shift Supervisor?

Excellent Shift Supervisors embody a blend of a few skills—all of which can be gained through practical experience, either on the job or, perhaps, through previous work you’ve done.

Some of the most important skills a Shift Supervisor should have include:

Leadership - being able to motivate a team, guide other team members, delegate jobs, and problem solve are all important parts of working as a Shift Supervisor.
Communication - clear, effective communication with your team members is what sets good Shift Supervisors apart from great ones. This might look like brushing up on your active listening and feedback skills.

Problem-solving - whether it’s thinking on your feet to keep service running smoothly or finding quick solutions to guest requests, being adaptable is a big part of the Shift Supervisor role. As it’s a people-focused job, having strong communication skills is key to resolving challenges and keeping everything on track.

Customer service - having the ability to respond to whatever guests need in a friendly, warm, and efficient way is what employers will look for when hiring Shift Supervisors.

At M&B, respect and passion are both a big part of our overall vision and ethos.

As a Shift Supervisor, you’ll be a role model for other team members, so part of your job will be about modelling interactions with guests in a way that embodies respect and passion—as well as innovation, drive, and engagement.

How can I become a Shift Manager?

To become a Shift Manager, having a solid understanding of leadership in a fast-paced setting is key. 

Whether you’ve worked in hospitality, retail, or any high-volume environment, we’re looking for candidates who can confidently manage teams and operations. 

We want to know you have the skills to oversee a busy shift, even if your experience isn’t solely in hospitality.

From there, working your way to a Shift Manager job is all about zeroing in on those transferable skills: leadership, communication, conflict resolution, and management. You could consider getting an extra certification in a niche topic to set you apart from other applicants.

At M&B, we’re excited about helping our team grow their careers when they work with us. We provide award-winning training that helps hospitality staff excel and explore promotions as they gain experience. 

Find Shift Supervisor jobs at M&B today

Does all of this sound like your kind of thing? If so, we’d love to hear from you. We have lots of opportunities for Shift Supervisors across our brands in the UK. 

If you’re enthusiastic, friendly, and have a passion for working in hospitality, then a Shift Supervisor job at M&B could be a superb choice for you. Start exploring our open jobs today and find out what your next exciting role could be.