From summer job to Head Office: Rich's journey at M&B
From summer job to Head Office: Rich's journey at M&B
Meet Rich, one of our many success stories at M&B, whose journey from a temporary summer role to a key position in our head office is nothing short of inspiring.
What started as a short stint in our Stock System Team turned into a fulfilling career, thanks to Rich's hard work, passion, and the supportive environment at M&B.
In this interview, Rich shares how a summer job at M&B opened doors, shaped his career, and why he believes there’s no place quite like M&B to work and grow.
Tell us what brought you to M&B!
"I initially worked with M&B for about six months in 2004 on a short-term project. After that, I left to use my degree in TV and spent a couple of years working on TV projects. But I found the industry tough.
In 2006, my brother, who was already working for M&B, suggested I join the stock system team at the Retail Support Centre. It was supposed to be just a temporary summer job for six weeks, but it developed into a Stock Software Support Analyst role, where I stayed from 2007 to 2011.
From there, I moved into a project implementing zonal tills across the estate, which then evolved into my current role as a Business Process Design Manager."
What was it about a summer role that caught your eye?
"I really liked the atmosphere in the office and the relationships I built with my co-workers. The stability that M&B offered was also appealing. It felt like a place where I could see myself growing."
What’s the best part about working with M&B over the summer?
"I would say it's the lively and energetic environment. There's always something happening, and it keeps the workday exciting. Plus, the summer season often brings a more energetic and lively atmosphere to the workplace. It can also open doors to future opportunities, offering valuable experience that could lead to growth within the company."
Is there anything you find challenging about working over the summer?
"During busy periods, the increased number of guests presents an exciting opportunity for support teams to step up, collaborate, and ensure smooth operations. But it's also what makes the job so rewarding - when everything comes together, it’s a great feeling."
What’s your most memorable experience working at M&B?
"One of my proudest moments was when I got buy-in from the kitchen teams after implementing the Kitchen Management System. There was some initial pushback, due to a huge change in ways of working, but after the system was up and running, I received positive feedback from our Head Chefs, which was no small feat.
I'm also proud of the Christmas Day Pre-order system we implemented for Christmas 2023 - that was a big win for the team."
What sets M&B apart from other companies in the hospitality industry?
"There’s no place to work like M&B. There’s a real sense of fun at M&B, with a good balance between work and play.
Plus, there are lots of like-minded people to bounce ideas off and get support from."
Would you recommend a summer job at M&B to anyone out there? If so, why?
"Absolutely! A summer job at M&B is a great way to gain experience, meet new people, and be part of a fun and supportive team.
The skills you pick up and the connections you make can really set you up for future opportunities within the company, just like they did for me."
At M&B, what starts as a fun summer job can quickly turn into an exciting career! Whether you're pulling pints or serving up smiles, you'll gain valuable experience and make connections that can take you further than you ever imagined.
Many of our team members began with a summer gig and are now thriving in Head Office roles, managing pubs, or leading teams. So why not kickstart your journey with us? Apply for a summer job at M&B today, and who knows where it might lead!
Receive articles like this
See what we're all about
We're shaping a workplace where everyone thrives. Explore the heart and soul of Mitchells & Butlers by checking out our guiding principles.
Some articles you might like
Teaser
ManagementContent Type
BlogPublish date
11/28/2024
Summary
Temporary Christmas jobs are a great way to earn extra cash for the holidays while gaining valuable work experience. They offer the chance to build new skills and try out roles like bar, waiting
by
Rebecca Skeet
Teaser
CultureContent Type
BlogPublish date
11/27/2024
Summary
As we approach St Andrew’s Day, it’s the perfect time to celebrate not only the rich culture and history of Scotland but also the opportunities available within Mitchells and Butlers. What is St
by
Rebecca Skeet
Teaser
Bar and WaitingContent Type
BlogPublish date
11/27/2024
Summary
It’s that time of year again, university students are going back, freshers is in full swing, and so many students are moving across the country! We know that having a pub job at uni is the best
by
Rachel Weaver
Teaser
GeneralContent Type
BlogPublish date
11/22/2024
Summary
In today's busy world of pubs and bars, it's not just about the drinks. What really sets a place apart is how well they treat their guests. At M&B, we believe that every interaction is an opportu
by
Katie Handy
Teaser
Bar and WaitingContent Type
BlogPublish date
11/22/2024
Summary
So, you're thinking about a bar job in London? Let me tell you, it's not just a job – it's a lifestyle upgrade! Picture this: every shift is a chance to meet new people, learn new skills, and ex
by
Rebecca Houseago
Teaser
Bar and WaitingContent Type
BlogPublish date
11/06/2024
Summary
What is a part-time job?A part-time job is pretty much what it sounds like—a role where you work fewer hours than a full-time position. For anyone looking to earn some extra income, balance work
by
Sophie Dawson
Teaser
GeneralContent Type
BlogPublish date
11/01/2024
Summary
Christmas is coming, and we can hear Santa's bells fast approaching. That's right, it's almost time to dust off the Christmas jumper and get the decorations out of the box. If you're not excited j
by
Rachel Weaver
Teaser
Head OfficeContent Type
BlogPublish date
11/01/2024
Summary
With Business Change and Technology being a big focus for growth at Mitchells & Butlers, we’re excited to welcome Wendy Annison as our new Solutions Architect. Wendy is here to drive business ch
by
Lucy Chapman
Teaser
Company updateContent Type
BlogPublish date
10/31/2024
Summary
At Mitchells & Butlers, we believe that success isn't just measured by the number of guests we serve, but also by the positive impact we have on our community. That's why we are thrilled to annou
by
Rebecca Skeet
Teaser
Bar and WaitingContent Type
BlogPublish date
10/14/2024
Summary
Are you a natural leader, problem-solver, and passionate about working with people? Then a Shift Supervisor job could be a brilliant choice for you. A Shift Supervisor—sometimes called a Shift Ma
by
Rebecca Skeet
Jobs you might like...
Salary
Competitive Salary
Location
Harvester - Gravesend, Gravesend, DA12 4TN
Departments
Bar Staff
Hours
Full Time
Vacancy Type
Other role
Brand
Harvester
Location
Gravesend
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Bar Staff at H
Reference
2343758
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Toby Carvery - Redhill, Redhill, RH1 4BL
Departments
Shift Supervisor
Hours
Part Time
Vacancy Type
Other role
Brand
Toby Carvery
Location
Redhill
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Part Time Duty
Reference
2320436
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Toby Carvery - Roborough, Plymouth, PL6 7HB
Departments
Waiting Staff
Hours
Full Time
Vacancy Type
Other role
Brand
Toby Carvery
Location
Plymouth
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Waiting Staff
Reference
2348285
Expiry Date
01/01/0001
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.
Perks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…