Mitchells & Butlers have an opportunity for an Application Support Analyst to join our award winning IT Team, to provide technical support and expertise across the Microsoft Office 365 platform, supporting our new Employee App which is built on the Microsoft Teams platform. The role will also support the Power Platform environment and Microsoft Viva Suite.

Based at our Birmingham city centre head office, in a hybrid working role, you will work closely with our newly appointed Power Platform Developer, Business Analysts, Solution Architects and Business colleagues to create a culture of continuous improvement to ensure our applications remain up to date, optimised and aligned to our customers’ requirements and the IT Roadmap.

What’s in it for me?

• Annual bonus scheme with the potential to earn up to 20% of your salary annually. We’re all about rewarding hard work
• Permanent contract
• 33% off at all our brands, including our hotels. Whether it’s date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered
• A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary)
• Private healthcare, dental plan, cycle to work, and keep fit schemes
• 26 days annual leave plus bank holidays, plus option to buy up to 2 weeks extra holiday
• Opportunity to opt in to Sharesave Plan, enabling you to save to buy shares or have money returned

What will I be doing?

• Supporting and enhancing the new Employee App, working closely with internal teams to ensure the app is maintained and kept up to date.  
• Supporting, maintaining, and exploiting the software platform, ensuring that necessary bug fixes, enhancements, upgrades and infrastructure are fit for purpose and able to meet business requirements and for applications to be efficient and effective
• Researching, designing, and implementing process automation and streamlining using Microsoft 365 apps, having an in-depth understanding of customisation, configuration, integration, and extensibility, as well as boundaries and constraints
• Building Power Platform applications and processes that add real benefit to Mitchells & Butlers processes
• Owning and managing the configuration of the applications, with a detailed understanding of how the configurations support the business processes
• Proactively owning the resolution of technical issues and problems, through focussed, effective problem management, and by delivering preventative support initiatives
• Maintaining accurate and relevant documentation relating to all technology support processes and cross training others within the support team
• Providing 3rd Line Support to the Service Management team during major incidents

What do I need?

Just like our brands, our teams are diverse. You’ll need...  

• Significant experience and understanding in utilising Microsoft 365 tools and applications, in particular the Power platform (namely PowerApps, Power BI and Power Automate)
• Demonstrable problem-solving and analytical skills
• Experience resolving technical problems and communicating with business users
• Approachable style with a passion for continuously improving systems
• Knowledge of IT systems and processes for supporting them
• ITIL Foundation V3

Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different. 

Closing Date - 11.59pm Tuesday 8th October 2024