Following successful internal team development, we have a great opportunity within our Agile Delivery team for a Business Analyst, looking to join our wider Business Change & Technology department on a permanent basis.

Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. It’s been a tough year, but we’re not letting that stop us! Our investment programme is underway, and we have been working in the background to make sure we come back stronger than ever.  If you’re as passionate about hospitality as we are, we want to hear from you!

Working in partnership with a wider team of internal Business Analysts and Business Process Design Managers, as Business Analyst, will be responsible for gathering project requirements and mapping business processes across an exciting and diverse portfolio of hospitality focused projects and workstreams. Acting as the custodian and subject matter expert, you will be the main point of contact for all business process or technical work that impacts on your areas of delivery. You will actively build your market & sector knowledge to gain a greater understanding of industry best practice, whilst identifying and influencing potential improvements to processes that are relevant to our organisation.

Working within our Birmingham City Centre Retail Support Centre, in an office flexible role, you’ll be part of our award-winning IT Department and reporting into our Lead Business Analyst.

What’s in it for me…?

·       Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  

·       Flexible working – to fit around the other important things in life   

·       Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in

·       Private medical plan- to help keep you safe and secure  

·       Buy up to an extra 2 weeks holiday – life is for living after all! 

On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts, an online wellbeing hub; and we even give you free shares!

What will I be doing?

·       Using your professional expertise to be the custodian of knowledge and a subject matter expert

·       Successfully and thoroughly analysing existing business processes to understand the end-to-end processes involved, along with any interdependencies.

·       Building and maintain strong working relationships with the process owners in each functional area to ensure there is relevant involvement and alignment.

·       Influencing and capturing all business processes and requirements by effectively leading business process reviews and requirements gathering workshops, to understand the process and determine where improvements can be made

·       Leading visioning and solutioning sessions with the internal Architecture team, to help shape and clarify current and future initiatives

·       Drawing on your thorough knowledge of process to determine risk, benefit, timescales and potential cost of work

·       Using standard documentation to capture business requirements

·       Effectively managing processes and relationships, to ensure owners understand the final requirements and agree, with reasons for prioritisation, where necessary

What do I need?

Just like our brands, our teams are diverse. You’ll need...  

·       3-5 years’ industry experience in a similar role, multi-layer organisation experience highly desirable

·       Proven experience managing and implementing Business Change projects across multiple functions and stakeholders

·       Sound working awareness of Agile and waterfall project methodologies

·       Ability to work within a fast-paced environment and successfully manage concurrent and multiple demands

·       Knowledge of Microsoft technologies

·       Experience of systems and processes within the hospitality or retail sector, highly desirable

Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different.  

Closing Date - Midnight, 6th October 2021