A fantastic opportunity has arisen in our IT team as a Business Continuity and Disaster Recovery Manager, on an initial 12 month FTC. This is a brand-new role to the business and seen as a crucial addition to the team. This is a hybrid role with a mixture of working from our Birmingham head office, occasional visit to sites and some working from home.

In this role you will ensure that the business is prepared for any event that could disrupt day to day trading, including cyber security incidents, problems with our supply chain, natural disasters, power outages, public health emergencies or technical issues. You will be responsible for the development, implementation and maintenance of our organisations disaster recovery and business continuity plans.

About us…

Serving with pride since 1898, Mitchells & Butlers are the heart of UK hospitality. In fact, you already know us, even if you don’t realise it! We own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery. We are Mitchells & Butlers, and we set the industry standard.

You’ll be well rewarded...

• Working 35 hours per week, Monday to Friday, with flexibility with working hours to fit around your personal commitments (e.g., 7am to 2pm, 8am to 3pm, etc.)
• 33% off at all our brands, including our hotels. Whether it’s date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered
• A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary)
• Private healthcare, dental plan, cycle to work, and keep fit schemes
• 26 days annual leave plus bank holidays, plus option to buy up to 2 weeks extra holiday

What makes Mitchells & Butlers a great place to work?

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger. We continue to build a culture that values our differences and embraces them as strengths, and we recognise that there is always work to be done.

What you’ll be doing in the Business Continuity and Disaster Recovery role…

• Developing, maintaining, and testing business continuity and disaster recovery plans specific to our pubs and restaurants and our business offices and functions.
• Conducting risk assessments to identify vulnerabilities in our supply chain, IT systems, and physical locations.
• Coordinating with various departments, to ensure all critical functions are included in the business continuity and disaster recovery plans.
• Developing and enforcing business continuity policies and procedures.
• Providing training and awareness to all staff, including frontline employees, on disaster recovery procedures and emergency protocols.
• Leading the response during and after a disaster, ensuring the quick resumption of critical operational processes and systems
• Leading stakeholders in identifying relevant RTO and RPO for each process and system our business relies on.
• Collaborating with departments to conduct business impact analyses, identifying critical processes and systems that must be prioritised during disruptions.
• Identifying critical processes in our central operations and front-line businesses and ensure we have secondary processes identified and understood by all relevant staff including. Put plans in place to regularly test effectiveness.
• Ensuring continuity processes enable us to trade in a manner that’s safe, effective, and legal
• Working closely with our IT Vendors to ensure we have adequate and relevant Disaster Recovery plans in place that are regularly tested for assurance.
• Working closely with our IT Security team and Security partners to ensure we have recovery plans and playbooks in place for common Cyber Security incident scenarios
• Creating owns and manages a Disaster Recovery register providing a holistic view of the current state of DR for all services.

What do I need bring to the Business Continuity and Disaster Recovery role?

• Proven experience in a Business Continuity management role.
• Experience working with Retail or Hospitality businesses.
• Ability to identify critical business processes and understand the potential impact of disruptions.
• Expertise in conducting detailed risk assessments, crucial for developing successful business continuity programs and disaster recovery plans.
• Competence in managing disruptive and unexpected events that threaten the organisation or its stakeholders.
• Ability to comprehend and address current issues while also forecasting future challenges.
• Proficiency in understanding complex issues and conceptualising solutions.
• Aptitude for analysing information objectively and making reasoned judgments.
• Familiarity with the organisational and physical structures necessary for smooth operations.
• Skilled in initiating, planning, executing, and controlling projects to achieve specific goals and success criteria.
• Able to work independently as well as part of a team/project group.
• Strong relationship management skills with proven ability to influence, guide and escalate where appropriate.
• Excellent report writing skills for senior management and Exec audiences.
• Well organised with a strong attention to detail.

The following qualification’s would be beneficial:

• A relevant degree such as Computer Science, Engineering, Business Administration, Emergency Information Technology.
• A relevant certification such as CBCI (Certificate of the Business Continuity Institute), MBCP (Master Business Continuity Professional) or (MBCI) Member of the Business Continuity Institute

Closing date: Friday 15th December 2023