Here at Mitchells & Butlers, in partnership with our training provider Lifetime Training, we are excited to announce that we have an exceptional opportunity for a self-motivated and enthusiastic Apprentice to kick start their IT career by immersing themselves in a FTSE 250 company and joining our Award-Winning IT Team.

Working at our Birmingham City Centre head office and over the course of the 2 years, you will have the opportunity to learn more about the varied roles within IT, and ultimately support your development towards securing a specialised role within our IT team. During your Apprenticeship, you will develop your passion for technology and problem solving and grow your knowledge base to deliver the responsibilities of a Digital Application Support Analyst (Level 3).

What’s in it for me?

• Earn while you learn, we will offer you a salary up to £22,000!
• A Level 3 Information Communications Technician Apprenticeship Standard!
• You will be provided with a work laptop and mobile phone to support you in your role and throughout the scheme.
• Virtual learning – No need for travel, your Apprenticeship will be delivered online!
• Love eating out with your friends and family? You'll love it even more with a massive 33% discount across all our brands, so whether its steak night at Miller & Carter or a family roast at Toby Carvery we’ve got you covered.  
• Never a dull moment - fun, laughs and lifelong friends! 

On top of all this, we offer; a pension, private medical plan, 26 days paid holiday plus the option to buy up to an extra 10 days, a dedicated social committee that arrange a variety of social events and days out, high-street shopping discounts, an online wellbeing hub; and we even give you free shares!

What will I be doing?

Whilst you are on your Apprenticeship scheme you will be:

• Supporting our Digital platform, troubleshooting support incidents alongside internal support teams and our 3rd parties
• Developing a deep understanding of the existing Digital landscape and Dynatrace monitoring tool. Regularly using Dynatrace as a primary tool for troubleshooting potential or existing problems.
• Creating and maintaining documentation for Digital Support applications
• Developing knowledge of the systems and technologies deployed within M&B and embedding that knowledge in Service Now to assist our 1st Line support teams

By the end of your Apprenticeship, some of the key skills/responsibilities that you will have developed and learnt along your journey are:

• Ability to provide 3rd Line Support level
• Be able to prioritise workload and take ownership of incidents through to resolution
• Ability to proactively track low level problems in Dynatrace ad raise them for investigation
• A good understanding of IT operations, including incident management, problem management, test, change & release management, infrastructure, networks, security and projects

What do I need?

• GCSE Maths and English and achieved a grade C/Level 4 or above
• You’ll need an interest and passion for problem solving
• Organised with the ability to prioritise
• Be committed and enthusiastic, with a passion for technology
• A passion for building apps, constructing websites or using code

If you answered yes to the above, you would be a great fit for our apprentice role and we would love to hear from you… Apply here!

Closing Date - Midnight, 18th January 2022