We have an exciting opportunity for a ServiceNow Developer to join our award-winning Business Change and Technology team on a 18 month FTC. Reporting into the Lead ServiceNow Developer you will own and manage development of the ServiceNow integration with a third-party vendor. You’ll be responsible for the design, configuration and processes around the integration. You will support the development pipeline and release cycle for all development and upgrades, leading multiple streams of technical design and delivery.

This role will involve a mixture of office and home working, with our Head Office based in Birmingham City Centre.

About us…

Serving with pride since 1898, Mitchells & Butlers are the heart of UK hospitality. In fact, you already know us, even if you don’t realise it! We own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery. We are Mitchells & Butlers, and we set the industry standard.

You’ll be well rewarded…

• Working 35 hours per week, Monday to Friday, with flexibility with working hours to fit around your personal commitments
• 33% off at all our brands, including our hotels. Whether it’s date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered
• A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary)
• Private healthcare, dental plan, cycle to work, and keep fit schemes
• 26 days annual leave plus bank holidays, plus option to buy up to 2 weeks extra holiday
• Opportunity to opt in to Sharesave Plan, enabling you to save to buy shares or have money returned

What makes Mitchells & Butlers a great place to work?

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger. We continue to build a culture that values our differences and embraces them as strengths, and we recognise that there is always work to be done.

What you’ll be doing as our ServiceNow Developer…

• Lead multiple streams of technical design and delivery activity.
• Have in-depth knowledge of the ServiceNow Platform, from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
• Development, administration and support of the ServiceNow Platform. Provide expertise on all technical questions related to the development of ServiceNow
• Schedule stories into release phases with the stakeholders.
• Drive business requirements and take an active role with stakeholders, understanding business context and how to translate functional and technical requirements into a sustainable ServiceNow solution.
• Maintain a high level of product and solution knowledge and maintain an up-to-date skills profile in ServiceNow, API’s, JavaScript, etc.
• Create and maintain all relevant documentation relating the product(s), requirements, and development pipeline, support and cross train others within the support team.
• Drive and implement third party integrations for partners and suppliers integrating with our solutions, delivering the specific requirements.
• Create and foster a culture of continual service improvement for the platform and development methodologies.
• Proactively own the resolution of technical issues and problems.
• Develop knowledge of the systems and technologies deployed within M&B and embed that knowledge in ServiceNow to assist our support teams.
• Ensure that our systems remain resilient and highly available where required, testing disaster recovery processes when appropriate.
• Follow IT security and risk management processes to mitigate potential risks and ensure exposure is minimal. Escalate any IT risks to the Application Support Manager and Information Security Manager.
• Perform and document routine system configuration tasks to maintain service, including Access Controls, Systems Maintenance plans and all other associated IT system administration.
• Quality assure technical delivery from team and vendors ensuring requirements have been met.
• Provide 3rd Line Support to the Service Management team during major incidents.

What you’ll need to bring to this ServiceNow Developer role…

• Proven ServiceNow development and configuration experience
• Integration of ServiceNow with external tools using Web Services & REST APIs
• Agile Development DevOps experience

Desirable Qualifications

• Degree level or equivalent
• ServiceNow Developer or equivalent, e.g. CSA or CAD accreditations
• ITIL Foundation V3+

Could you be a great addition to our team? Apply for this ServiceNow Developer role today and we’ll be in touch to explore how you could be part of our exciting future.

Closing Date – 11.59pm on Thursday 10th April 2025