In support of our re-opening, we have an exciting opportunity for a Software Support Analyst. Responsible for providing technical support and expertise across Mitchells & Butlers’ JDA Applications, Workforce Management for Retail and Enterprise Store Operations. As Software Support Analyst will work closely with vendors and your Business Change & Technology and external colleagues to support creating a culture of continuous improvement, ensuring our applications remain up to date, optimised and aligned to our customers’ requirements and the IT Roadmap. Working within our Birmingham city centre head office, you’ll be part of a team of eight, delivering software support across the organisation.

Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. It’s been a tough year, but we’re not letting that stop us! Our investment programme is already underway, and we have been working in the background to make sure we come back stronger than ever. If you’re as passionate about hospitality as we are, we want to hear from you.’

WHAT'S IN IT FOR ME?

• Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in. 
• You will be part of something much bigger. At Mitchells & Butlers, we are a 44,000 strong team with over 13 brands, the opportunities are endless.
• Buy up to an extra 2 weeks holiday – life is for living after all!
• Private medical plan- to help keep you safe and secure 
• Flexible working – to fit around the other important things in life 

On top of all this, we offer; a pension, 26 days paid holiday, 33% Employee Discount, high-street shopping discounts, an online wellbeing hub; and we even give you free shares!

WHAT WILL I BE DOING?

• Supporting, maintaining, and exploiting the software platform, ensuring that necessary bug fixes, enhancements, upgrades and infrastructure are fit for purpose and able to meet business requirements and for applications to be efficient and effective
• Proactively owning the resolution of technical issues and problems, through focused, effective problem management, and by delivering preventative support initiatives
• Owning and managing the configuration of applications, with a detailed understanding of how the configurations support the wider business processes
• Owning and tracking the delivery of software updates, patches, and service improvements, liaising with the Release and Change Manager as required
• Following appropriate standards and best practices, aligned to ITIL industry standards to ensure adherence to Business Change & Technology guidelines

WHAT DO I NEED?

Just like our brands, our teams are diverse. You’ll have...

• Minimum of 3 years’ experience in a support role within IT
• Significant experience and understanding of supply chain and workforce management applications and prevailing technologies including some of the following:
• JDA Enterprise Store Operations (ESO)
• JDA Workforce Management for Retail (WFM)
• Business Intelligence and Reporting suites
• Database Management
• Stock Management
• Workforce Management
• Experience resolving technical problems and communicating with business users and key stakeholders
• Approachable style with a passion for continuously improving systems

Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different.

Closing date: Midnight 27th May 2021