
Kiran shares his story of working in hospitality with autism
Kiran shares his story of working in hospitality with autism
At Mitchells and Butlers (M&B) we provide opportunities for anyone who is willing to work hard, have fun, and show their passion. Embracing the unique qualities of all our team members is what makes the M&B family so strong.
Kiran joined M&B 3 months ago as a Front of House team member and has already made a real impact on both his team and his guests. Kiran has Autism, which can present him with challenges however, this hasn’t held Kiran back. With the support of Alice his General Manger and the rest of his team, Kiran has grown in confidence in his role and is now flourishing. We spoke to them both to find out how Kiran’s uniqueness makes him such a valued member of their team and to get an honest insight into some of the challenges they have faced and conquered along the way.
Meet Kiran, Front of House Team Member
Why did you choose to work at M&B?
I have dined in a few M&B’s myself, so thought it would be a nice to work in one.
What do you enjoy most about your job?
Serving customers and earning tips.
Do you think M&B is a good place for people with Autism to work?
Yes, they are very open and inclusive.
How do your team and managers support you in your job?
By showing me the ropes and checking in to make sure I am ok.
Would you recommend a job at M&B to someone who also has Autism?
100%. I am very grateful to have been offered this role.
Meet Alice, General Manager
How have you adapted your management style to meet Kiran’s needs?
I have learnt that Kiran works well with clear and structured information, therefore when anything is new, I make sure that this is the approach I take. I take my time to make sure that I let him know what we are going to do and make sure that if he is unsure on something he can ask. I have also found that Kiran likes to be shown things the first time around, so I made sure that this has been introduced.
What steps have you taken to learn more about Kiran’s learning needs and how to support him?
Our central HR team sent me a useful link to a website on employing a team member with Autism that outlined what Autism is and what to expect. The website also gave me tips on how I can adapt my management style to suit Kiran.
We also have a long-term team member whose Grandson is Autistic, so on occasion I have spoken to her and she has made suggestions on how I can be supporting Kiran.
As a manager, what have you learnt from having Kiran as a team member?
I have learnt so much from Kiran, he has helped me develop my approach and management style. I learnt to be patient and understanding of different needs.
What makes Kiran such an amazing addition to your team and the M&B family?
Kiran is an amazing addition to The Boot, he is very keen to learn and has a fantastic attitude. Kiran always makes sure his teammates are happy. His smile and positive mindset makes you want to smile too. It’s a joy to have Kiran as part of my team.
HAVE YOU BEEN INSPIRED BY KIRAN’S STORY?
There's a place for everyone in our pubs, bars, and restaurants and that’s why we welcome team members from all different backgrounds. If you like the sound of the culture at M&B, and you’re looking for your next job where you can make a difference within an inclusive team, browse our available kitchen, bar and waiting jobs today.
Alternatively, sign up to job alerts so you’re the first to know about our latest opportunities.
Receive articles like this
Looking for more related content to feast on?
If you like what you're reading but you're hungry for more, we've got a little something for you.
Some articles you might like

Teaser
GeneralContent Type
BlogPublish date
07/08/2025
Summary
Summer jobs often get tagged as just a quick way to earn some extra cash before heading back to school or uni. But at M&B, we think summer gigs can be way more than a stopgap. Loads of people jo
by
Sophie Dawson

Teaser
GeneralContent Type
BlogPublish date
07/08/2025
Summary
Looking for a full-time job but worried you don’t have any experience? You’re in the right place. At M&B, we’re all about giving people a chance to get started, no matter where you’re coming from
by
Bex Snook

Teaser
GeneralContent Type
BlogPublish date
07/08/2025
Summary
Looking for a job where you can pull pints, serve up proper pub classics, and enjoy coming to work? You might just find your perfect fit at Ember Inns. With cosy, welcoming pubs dotted across th
by
Rebecca Skeet

Teaser
Life at M&BContent Type
BlogPublish date
06/09/2025
Summary
Ever wished you could try something new at work without starting from scratch? At Mitchells & Butlers, you totally can. With a family of over a dozen different pub and restaurant brands, from si
by
Laura Kelly

Teaser
KitchenContent Type
BlogPublish date
06/09/2025
Summary
If you love the smell of freshly grilled food and the buzz of a kitchen that never stops, you’re in the right place. At Sizzling Pub & Grill, the heart of the action is right behind the pass, wh
by
Rebecca Houseago

Teaser
GeneralContent Type
BlogPublish date
05/29/2025
Summary
Thinking about a hospitality job but not quite sure where to begin? Let us show you just how rewarding life at M&B can be, starting with our standout employee benefits. From food discounts and wellbei
by
Rebecca Skeet

Teaser
GeneralContent Type
BlogPublish date
05/29/2025
Summary
At Mitchells & Butlers, we know hospitality isn’t just about pouring pints or plating up burgers, it’s about making people feel right at home. And when it comes to students in Leeds, The Headingl
by
Rebecca Skeet

Teaser
Head OfficeContent Type
BlogPublish date
05/20/2025
Summary
Kicking things off in the kitchen Neil’s journey with M&B began back in 2008 when he stepped into the buzzing kitchen of a Cheltenham pub as a Sous Chef. He was full of passion for food and hosp
by
Sophie Dawson
.jpg)
Teaser
Bar and WaitingContent Type
BlogPublish date
05/13/2025
Summary
If your idea of a great day at work includes friendly faces, feel-good vibes, and the smell of crackling grills in the air, you’re going to feel right at home at Harvester. Our bar and waiting ro
by
Laura Kelly
.jpg)
Teaser
KitchenContent Type
BlogPublish date
05/13/2025
Summary
Think a kitchen job is just a way to earn a bit of cash? Think again. Hospitality is packed with career opportunities that can take you from chopping veg to calling the shots, and yes, we’re talk
by
Rebecca Skeet
Jobs you might like...
Salary
Competitive Salary
Location
Swan Inn, Broadway, WR12 7AA
Departments
Waiting Staff
Hours
Part Time
Vacancy Type
Other role
Brand
Premium Country Pubs
Location
Broadway
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As a Part Time S
Reference
2494187
Expiry Date
01/01/0001
Salary
Discussed at venue
Location
Swan Inn, Broadway, WR12 7AA
Departments
Chef
Hours
Full Time
Vacancy Type
Other role
Brand
Premium Country Pubs
Location
Broadway
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As a Chef de Parti
Reference
2494186
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Swan Inn, Broadway, WR12 7AA
Departments
Waiting Staff
Hours
Full Time
Vacancy Type
Other role
Brand
Premium Country Pubs
Location
Broadway
Description
Join our team at the Swan Inn this summer, where you’ll become a true all-rounder! Whether you’re welcoming guests, helping in the kitchen, or getting involved at the bar, you’ll be at the heart of w
Reference
2494184
Expiry Date
01/01/0001
Perks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.