An exciting opportunity has arisen for within our Award Winning IT Team for an IT Asset & Configuration Manager to join on a permanent basis. Working in our Birmingham city centre head office in an office flexible role, you will be responsible for fully understanding and complying with the Mitchells & Butlers Configuration Management Methodologies and Processes.

Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. Think of a brand for any occasion, we’re all about providing moments to remember. If you’re passionate about hospitality, we want to hear from you!

What’s in it for me?

·       Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  

·       Flexible working – to fit around the other important things in life   

·       Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in.  

·       Buy up to an extra 2 weeks holiday – life is for living after all! 

On top of all this, we offer; a pension, 26 days paid holiday, private medical plan, high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

What will I be doing?

·       Executing and maintaining the CMDB Processes and ensuring that they operate within the defined and agreed Mitchells & Butlers SLA’s

·       Ensuring that CI’s (Retail and Corporate) are configured and maintained in ServiceNow

·       Responsible for the Corporate and Retail IT Hardware Asset Database and the data contained within

·       Managing and providing guidance for maintaining Configuration Items to support an effective Change process in accordance with the agreed timelines for both BAU and Project work

·       Acting as an initial point of contact for change activities in the absence of the Change Manager

What do I need?

Just like our brands, our teams are diverse. You’ll need...  

·       A minimum of 3 years’ experience in a Configuration \ Asset Management role, ability to demonstrate a leading ITIL CI function in a fast-paced IT operations environment

·       A minimum of 1 years’ experience administering ServiceNow

·       Proven ability to run Configuration and Asset management ensuring integration of internal resources and vendors

·       Experience of CI and Asset management in a wide range of current IT technologies including Microsoft Azure, Office 365, EPOS, Workforce and Stock Management Systems, and SD WANs

·       An understanding of IT Change Management and its principles

Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different. 

Closing date: 26th September 2021