8 Mitchells & Butlers graduates in All Bar One

How the retail graduate scheme helped Chris Scott become an Assistant Manager

Emily Smith our consultant managing the role
Posting date: 21 January 2020
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Our retail graduate scheme offers graduates the opportunity to learn how to become a pub and restaurant leader, by being placed as an Assistant Manager whilst learning how to take reins as a General Manager. Chris Scott, who has just graduated from the scheme, tells us about what it’s like to be an Assistant Manager, his career journey and his aspirations to become a General Manager.

 
 
 
 
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When did you join Mitchells & Butlers? 

I joined in 2011 whilst studying at University and I worked as a front of house server. 

Tell us a little bit about your career journey with Mitchells & Butlers.

I started out as a server with Toby Carvery whilst at University. Over time I also moved into the kitchen working as a Kitchen Assistant in quieter periods. When I finished my degree at University, I realised I wanted to stay in hospitality and began looking at the Mitchells & Butlers retail graduate scheme. My General Manager at the time, Scott Neilson, was really supportive and we discussed the opportunities available for me to develop to become a Team Leader whilst I applied for the retail Graduate Scheme

After my General Manager moved on to corporate role, I was presented with the opportunity to take charge of Toby Carvery Hurlet as holding General Manager for 7 months. This was my first experience of managing a restaurant and presented many challenges.

I then moved to Vintage Inns at The Balloch House Hotel. This has given even more valuable experience including our hotel brand, Innkeepers Lodge. I have now completely graduated from the Mitchells & butlers retail graduate scheme and looking forward to my first appointment as a fully-fledged General Manager. 

Tell us a little bit about what it’s like to be an Assistant Manager.

I am still learning every day. I continually build my knowledge and look at ways to make the business better with the support of my General Manager. As an Assistant Manager, I enjoy working with the General Manager and Kitchen Manager to not only improve the business but to also increase my knowledge and support network as a manager. 

In my day to day, I am lucky enough to come to work every day to meet new people from all over the world. One day I could be pouring a pint for a local guest, the next day I could be talking through whiskeys with someone from Asia. I feel privileged to be able to do this while working in a fantastic location on the banks of Loch Lomond in Scotland.

How does it feel making the jump to Assistant Manager?

Going from Team Member to Assistant Manager was challenging. However, with the right support from my General Manager and with a great team around you it is an opportunity to really push on with your career.

What is your favourite part of your current role?

I am lucky enough to work at a beautiful pub and location. I take great pride in being able to work here and deliver great quality service to our guests. I also enjoy coaching new starters to see them flourish and become well-established, capable Team Members.

What inspires you to become a General Manager?

Becoming a General Manager is the next step in my learning journey, and I feel I am ready to take on this challenge. I want to be able to progress and pass on what I’ve learned to my own team so that they and the business can succeed with pride. Becoming a successful General Manager is the next stage to a successful career with MAB.

What advice would you have to someone looking to become an AM?

Go for it. The training is in place at Mitchells & Butlers to push forward with your career. By following the learning journey and trying out different brands you can experience a wide range of pubs and restaurants. There is so much room for progression and if you put in the effort you will see the reward.

Are you interested in a career as an Assistant Manager or are you looking to secure a graduate scheme? Explore our opportunities 

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Lauren Collier - Reward Manager
A job in hospitality isn't just for Christmas...

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  Being a part of the Mitchells & Butlers family means you have the opportunity to make your mark. If you’ve got a can-do attitude and positive work ethic the possibilities for what you can achieve are endless. We caught up with Rebecca Clarke and Lauren Collier, who both joined us more than five years ago, to find out about their Mitchells & Butlers journey. First up is reward and policy manager Lauren Collier, who joined Mitchells & Butlers through the HR graduate scheme, who’s finding out the sky’s the limit!      2 Hi Lauren, tell us a little bit about your journey with Mitchells & Butlers. “Five years ago, I decided to join Mitchells & Butlers through the HR graduate scheme. It let me combine the buzz of hospitality with my passion for people. Since I have been involved in the integration of HR operation systems and have gained experience in a variety of training roles with a variety of nationally recognised brands. This gave me a fantastic range of experience, and meant I was able to progress to where I am today, a reward and policy manager.” How have Mitchells & Butlers helped your career progression?“The HR graduate scheme gave me access to best of breed training, the opportunity to network across the company and Mitchells & Butlers funded me to complete my Chartered Institute of Personnel Development (CIPD) qualification. This gave me all the tools to take charge of my own career.” What’s the best bit about working with Mitchells & Butlers?“The people. I get to work with amazing teams at the Retail Support Centre and work closely with the retail teams. It’s been really rewarding.” What are your future career goals?“The sky’s the limit! I’m not sure exactly on where my career path will take me but I know I have so many opportunities at Mitchells & Butlers so I’m really excited for things to come.” Next up it’s Rebecca Clarke, who joined us in 2013 as a team member at the Plough & Harrow and is now pricing and promotions manager at our Retail Support Centre.       2 Hi Rebecca, tell us a little bit about your journey with Mitchells & Butlers.“I first joined Mitchells & Butlers as a team member at the Plough & Harrow in Aldridge and progressed to team leader. During a training course at the Retail Support Centre, I discovered the Mitchells & Butlers finance graduate scheme. I was studying Maths and loved working in the pub so I thought this scheme was the perfect combination of the two! Starting as an analyst fours years ago, I’m now a pricing and promotions manager.” How have Mitchells & Butlers helped your career progression?“Mitchells & Butlers is a really flexible place to work. The rotations gave us the opportunity to test out various job roles in a short space of time, so that we could gain as much experience as possible before applying for full-time positions in a job that we knew we would enjoy. Achieving my Chartered Institute of Management Accountants qualification funded by Mitchells & Butlers was also a great opportunity to progress.” What’s the best bit about working with Mitchells & Butlers?“It’s great to be able to work on something everyone enjoys – eating and drinking!” What are your future career goals?“I am looking forward to progressing my career in finance at Mitchells & Butlers through to a head of finance role, and even possibly gain experience outside of the finance department in the future.”Looking for a new career? discover what we have on offer...

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Being a part of the Mitchells & Butlers family means you have the opportunity to make your mark. If you’ve got a can-do attitude and positive work ethic the possibilities for what you can achieve are endless. We caught up with Rebecca Clarke and Lauren Collier, who both joined us more than five years ago, to find out about their Mitchells & Butlers journey.

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Lucy Chapman

Lucy  Chapman

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Lucy Chapman

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