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Female pub general manager updating team member with a light and airy pub backdrop

What does it take to be a great pub general manager?

Posting date: 04/11/2025
Jess Birch
Written by Jess Birch

Learn what it takes to land pub general manager jobs

Ready to level up your hospitality game and climb up into the world of pub management? Whether you're a seasoned bar and waiting superstar eyeing the next rung on the career ladder or an experienced pub manager keen on refining your skills, this one's for you! 

Join us as we unravel the secrets to becoming a fantastic Pub General Manager and discover the exciting possibilities awaiting you at Mitchells & Butlers pubs and restaurants.

What makes a good pub manager?

  • People Whisperer: A great pub manager is a maestro in people management. You're not just orchestrating a team; you're curating an experience. Connecting with staff, guests, and creating a warm, inviting atmosphere is your forte.
  • Business Savvy: Beyond pouring pints, understanding the business side is crucial. Budgets, stock, and maximising profits should feel as natural as pulling the perfect pint. It's about being the captain of a financially sound ship.
  • Customer Service Guru: Exceptional customer service is your North Star. From remembering regulars' favourite drinks to swiftly handling hiccups, your dedication to customer satisfaction is non-negotiable.
  • Creative Innovator: Inject some flair into your pub's offerings! From themed nights to unique promotions, a great pub manager thinks outside the beer barrel and keeps things exciting.

Key Skills and knowledge: Your passport to becoming a great pub general manager

  • Leadership Mastery: Hone your leadership skills. Inspire your team to bring their A-game, fostering a positive work environment where everyone thrives.
  • Financial Wizardry: Dive into the financials. Understand profit margins, cost control, and the art of balancing quality service with a healthy bottom line.
  • Customer Relationship Finesse: Sharpen your ability to read the room. Anticipate customer needs and tailor the pub experience to create a loyal fan base.
  • Regulatory Know-How: Navigate the regulatory landscape like a pro. Stay on top of licensing laws, health and safety regulations, and compliance matters to keep the pub ship sailing smoothly.

Why Mitchells & Butlers?

If you’re searching for a pub-tastic career, Mitchells & Butlers pubs and restaurants offer hospitality pros unparalleled room to progress and importantly, love their jobs! 

From a cosy rural Vintage Inns to an electric O’Neills or All Bar One, the opportunities are as diverse as your favourite craft beers! Join us and unleash your pub management potential in iconic locations across the UK.

Find Pub General Manager jobs today

Whether you're an ambitious bar and waiting team member or a seasoned pub manager, the path to greatness awaits. 

Embrace the challenges, savour the victories, and make your mark in the heart of the UK pub scene. Ready to pour passion into your pub management journey? Explore the exciting general pub manager jobs at Mitchells & Butlers now!

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