What is a Duty Manager job?

So, what's a Duty Manager job all about? As a Duty Manager, you’re at the heart of the action, ensuring guests have a fantastic experience and the team stays motivated and on point. 

You’ll be stepping in for the General Manager when they’re not around and making sure everything runs smoothly, from front of house to the back kitchen. 

It's all about creating a warm, inviting atmosphere for both guests and the team, driving a profitable business, and maintaining our high standards.

Read on to discover what a Duty Manager does on a day-to-day basis, the skills and experience needed to be the best, and the differences between a Manager and Duty Manager job. 

Duty Manager roles and responsibilities

Let's dive into the key responsibilities of a Duty Manager at M&B, making sure every shift is a hit and our guests leave with a smile!

• People - you'll lead, train, and motivate your team to deliver top-notch service. From warm welcomes to friendly farewells, you'll ensure every guest feels special and every team member knows their role. Engaging shift briefs, ongoing coaching, and a supportive atmosphere are your tools to create a stellar team.
• Practice - your day starts with smooth opening routines and ends with seamless closing procedures. You'll ensure the pub or restaurant is spotless, health and safety standards are met, and everything from the front of the house to the cellar is in tip-top shape.
• Profit - you're the guardian of the till, keeping a sharp eye on cash management, security, and stock. By minimising wastage and maximising efficiency, you'll keep profits high. Plus, you’ll inspire your team to upsell and boost revenue.
• Guest - collaboration is key – you’ll work closely with the kitchen crew to ensure everything runs like clockwork. By listening to guest feedback and constantly improving the experience, you’ll make sure our food and service are always on point.

How to be a good Duty Manager - Skills 

Here are some key skills you'll need as a Duty Manager and how you can use them to really make a difference:

Strategic thinking

• Understand the bigger picture.
• Gather and use information to make smart, timely decisions.
• Plan ahead and adapt to changing circumstances.

Goal setting and coaching

• Set clear goals and expectations for your team.
• Provide ongoing feedback and coaching.
• Help team members reach their full potential and deliver excellent service.

Innovation and adaptability

• Embrace change and find new ways to improve operations.
• Identify root causes of issues and drive continuous improvement.

Team collaboration

• Work well with others and understand team dynamics.
• Provide regular feedback and be open to receiving it from guests and team members.
• Use team differences to make a positive impact.

People development

• Promote a growth mindset.
• Celebrate lessons learned and share experiences.
• Inspire and guide team members to develop and succeed.

What is the difference between a Manager and a Duty Manager?

The main difference between a Manager and a Duty Manager is the scope of responsibilities. As a Duty Manager, you’re often stepping in for the General Manager, ensuring everything runs smoothly in their absence. 

While a General Manager has a broader scope of responsibilities including long-term strategic planning, the Duty Manager focuses on the day-to-day operations, making sure guests have a great experience and the team is motivated and well-coordinated.

Progression from Duty Manager to General Manager

Your journey doesn't stop at being a Duty Manager. We believe in nurturing talent and providing clear pathways for career progression. 

With dedication, hard work, and the support of our robust training programs, you can climb the ladder to become a General Manager. 

As a General Manager, you'll have the opportunity to lead your own team, drive business success, and create memorable experiences for our guests. 

Unlock new challenges and opportunities as a Duty Manager at M&B&n

If you're passionate about hospitality, love working with people, and are ready to step up within a supportive culture, then this is the perfect opportunity for you. 

Join us as a Duty Manager and be part of a team with endless career and development opportunities. 

Apply to our Duty Manager jobs today.