During your interview, you will be asked behavioural-based questions such as:

• Can you tell me about a time you tried something new or took yourself out of your comfort zone? What was it like?
• Tell me about a time when you noticed a better way of doing something at work? What did you suggest or change?
• Tell me about a time things didn’t quite go as expected. What did you do to sort it out?

For any roles involving supervision responsibilities, you will be asked further questions such as:

• Have you ever helped someone who was struggling or learning something new? How did you support them?
• Can you tell me about a time you led a team to achieve a goal or a target?

Let your personality shine: Hospitality is a people-first industry, so let your energy and personality shine. We notice genuine enthusiasm, be yourself and show your passion.

Prepare great examples for your interview: Be ready with two or three stories that highlight how you've supported other people, solved problems, or gone the extra mile. Use clear examples to show patience, teamwork, and initiative, even from non-hospitality roles.

Show you’re open to learning and working as a team: High-volume environments move fast, so be open to change, variety and teamwork. Show flexibility across shifts, tasks and learning new ways of working. A positive, can-do attitude matters just as much as experience.